Job Description

Work Term: Temporary Work Language: English Hours: 35 hours per week Education: Bachelor's degree Experience: 5 years or more

Work setting

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Computer hardware or software retailer/wholesaler Relocation costs not covered by employer Willing to relocate Help desk Internet Service Provider (ISP)

Tasks

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Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Participate in the redesign of applications and other software Supervise other technical support workers in this group Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Certificates, licences, memberships, and courses

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CompTIA Security+ Certification Microsoft certified solutions associate (MCSA) Network+ Certification A+ Certification

Computer and technology knowledge

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Android MAC Linux Unix Device drivers Networking software Networking hardware Networking security Internet Servers Desktop applications File management software Security software Multimedia software Word processing software Presentation software Mail server software Communication software MS Office MS Windows Wireless networks

Security and safety

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Basic security clearance Criminal record check

Transportation/travel information

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Own vehicle Willing to travel Willing to travel cross-border Valid driver's licence Public transportation is not available

Work conditions and physical capabilities

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Fast-paced environment Work under pressure Tight deadlines Repetitive tasks Handling heavy loads Physically demanding Attention to detail Ability to distinguish between colours Sitting Combination of sitting, standing, walking Standing for extended periods Bending, crouching, kneeling

Own tools/equipment

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Computer Internet access Cellular phone

Personal suitability

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Accurate Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Initiative Judgement Organized Team player

Screening questions

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Are you currently a student? Are you currently legally able to work in Canada? Are you willing to relocate for this position? Do you currently reside in proximity to the advertised location? Do you have previous experience in this field of employment? Do you have the above-indicated required certifications? What is the highest level of study you have completed? What is your current level of study?

Health benefits

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Dental plan Health care plan Vision care benefits

Other benefits

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* Free parking available