Job Description

Job Details: Job Title: User support technician
Company Operating Name: Titan Solutions Group Inc.
Location of Work: 135 Southland Drive SE, Suite 100 Calgary, AB T2J 5X5
Position: 1 vacancy
Employment Conditions: Permanent, Full time, Day, Flexible Hours, On Call
Salary: $ 35.40 hourly / 30 to 40 hours per Week Job Requirements:
Languages: English
Education: College/CEGEP
Experience: 1 year to less than 2 years
On site: Work must be completed at the physical location. There is no option to work remotely.
Work setting
Help desk
Consulting firm
Private company, corporation or industry
Information technology (IT) infrastructure
Information technology (IT) service provider
Website developer
On-site customer service
Information technology (IT) consulting Responsibilities
Tasks
Give access to computer networks
Report on the performance of computer systems and networks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Perform Web-server backup and recovery operations
Provide customer service
Manage incidents
Schedule work
Schedule and co-ordinate work on sites
Schedule and confirm appointments
Install software and hardware and configure operating system software in preparation for testing
Coordinate IT projects, including the design and deployment of new IT systems and services
Evaluate and install computer hardware, networking software and operating system software
Professionalism in customer service
Install software Experience and specialization
Computer and technology knowledge
Android
Jira
Magento
iOS
MAC
Device drivers
Networking software
Networking hardware
Networking security
Extranet
Intranet
Internet
Servers
Desktop applications
File management software
Security software
Multimedia software
Word processing software
Presentation software
Image editing software
Programming software
HTML editing software
Website creation and management software
Web service design
Database software
Programming languages
Software development
Computer-aided design (CAD)
Mac OS
JavaScript
MS Office
MS Windows
SQL
Spreadsheet
TCP/IP
Wireless networks
XML
PHP
WordPress
Flash
Adobe Photoshop
JQuery
Adobe XD
Adobe Illustrator
HTML
CSS Area of work experience
Information technology (IT) service delivery Area of specialization
Technical support Additional information
Security and safety
Bondable
Criminal record check Transportation/travel information
Valid driver's licence Work conditions and physical capabilities
Fast-paced environment
Work under pressure
Tight deadlines
Manual dexterity
Attention to detail
Sitting
Combination of sitting, standing, walking
Bending, crouching, kneeling Personal suitability
Accurate
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Initiative
Judgement
Organized
Team player
Ability to multitask
Time management
Honesty Benefits:
You will receive 10 number of business days per year for vacation. The numeration will be 4% percentage of gross salary.
Health benefits
Dental plan
Health care plan
Vision care benefits Financial benefits
Bonus
Commission
Group insurance benefits Who can apply for this job?
You can apply if you are:
a Canadian citizen
a permanent resident of Canada How to apply
By email
titansolutionsmy@yahoo.com This job posting includes screening questions. Please answer the following questions when applying:
Are you available for shift or on-call work?
Are you available for the advertised start date?
Are you currently legally able to work in Canada?
Are you willing to relocate for this position?
Do you have previous experience in this field of employment?
Do you have the above-indicated required certifications?