Job Description

Join our team as an Airline Ticket Agent and embark on a rewarding career in the travel industry! UTOVacation is seeking a detail-oriented and customer-focused individual to assist clients with their flight bookings. Your exceptional communication skills and knowledge of ticketing procedures will ensure a seamless booking experience. Collaborate with our team and airline partners to provide accurate information on fares, schedules, and available options. With a passion for travel and dedication to exceptional service, you will thrive in this fast-paced and exciting role.

• Scheduling flights based on customer needs and available flights, including checking weather conditions and making changes as needed
• Communicating with customers to answer questions about tickets, pricing, or flight schedules
• Collecting payment from customers for airline tickets, including cash, credit card transactions, checks, or money orders
• Entering customer information into a computer system to issue tickets or update records
• Processing refunds for lost or damaged tickets or reservation errors
• Processing boarding passes and checking identification of passengers prior to allowing them to enter the airport terminal

Job Requirements

• Proficiency in English; knowledge of Mandarin / Chinese is an advantage
• Exemplary customer-oriented approach
• Good knowledge of airline ticketing procedures, fare rules, and reservation systems (Amadeusis a plus)
• Demonstrable ability to handle crises

Job Types: Full-time, Permanent Salary: $40,000.00-$80,000.00 per year Benefits:

• Casual dress
• On-site parking
• Paid time off

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: In person