Job Description

• Work Term: Permanent
• Work Language: Bilingual
• Hours: 32 to 40 hours per week
• Education: Secondary (high) school graduation certificate
• Experience: 7 months to less than 1 year
• or equivalent experience

Tasks

Calculate load weights for aircraft compartments Plan load for aircraft Pre-flight documentation Relay messages to operations control and downline stations Maintain work records and logs Process bills of lading, cargo manifests or other documents Trace missing baggage and/or cargo shipments Weigh cargo items Answer telephone and relay telephone calls and messages Assign seats, prepare boarding passes and check baggage Assist clients/guests with special needs Attend boarding gates and assist pre-boarding passengers Clerical duties (i.e. faxing, filing, photocopying) Help customers plan travel time and routes Make, cancel and change flight reservations Prepare and issue tickets and receipts Process money, cheques and credit/debit card payments Provide customer service Work with minimal supervision

Computer and technology knowledge

Central reservation system (CRS) Word processing software Internet

Type of experience

Airline reservation Airport ticket sales Baggage check-in Cargo check-in Load planning

Security and safety

Airport security clearance Basic security clearance Bondable Confidential security clearance Criminal record check

Weight handling

Up to 23 kg (50 lbs)

Personal suitability

Accurate Client focus Dependability Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Initiative Interpersonal awareness Organized Reliability Team player

Screening questions

Are you currently legally able to work in Canada? Do you currently reside in proximity to the advertised location? Do you have previous experience in this field of employment? Do you have the above-indicated required certifications?

Health benefits

Health care plan Vision care benefits

Long term benefits

Life insurance Registered Retirement Savings Plan (RRSP)