Job Description

TICKETING AGENT - WORK FROM HOME
Job Type: Full Time
Location: Philippines REMOTE


Are you passionate about reaching new heights?
Are you excited by making a meaningful contribution?
Do you want to be a valued member of an industry-leading organization?
Look no further. Goway is always on the lookout for dynamic, driven talent! Here, the sky is the limit!


Responsibilities:

• Responsible for ensuring all new GDS ticket requests are processed same day or within SLA timelines.
• Assists with all BSP and ARC debit Memo\xe2\x80\x99s
• Along with MNL ticketing team lead, ensures entire ticketing team is fully trained on all aspects of FIT/Corp., and group ticketing requests.
• Balancing mid/back office accounting systems (Etc.: TravCom & Ivector).
• Ensure refunds, and re-issues are recorded for follow up, and processed as per SLA\xe2\x80\x99s.
• Ensures all internal, and 3rd party queues, e-mails are properly handled.
• Communicate company goals and the \xe2\x80\x9cGoway Way\xe2\x80\x9d in a win/win manner.
• Assist with any account inquiries regarding (BSP/ARC)
• GDS issues (IR\xe2\x80\x99s) are properly handled, and reported to Goway GDS lead.
• May be required to train staff in/out of dept.
• Ensures all in-voluntary re-issues are handle 6 weeks prior to departure.
• May involve handling Group ticketing requests
• Liaise with airlines to acquires waiver and ticketing authorities
• Assist/help ticketing agents with any questions regarding fare and contracts
• Update staff on any air contract changes.
• QC tickets issued by Third-party ticketing agents
• Fare optimization on all possible tickets.
• Ensure staff are properly trained on EMD\xe2\x80\x99s, and Group ticketing
• Contacting airlines for contract, fare construction clarifications.
• Assisting with new software and testing
• Meet and exceed KPI\xe2\x80\x99s
• Able to recognize problems with processing flows, and adjust accordingly.
• Ensure communication between world offices are maintained, and enhanced

• Understand how to fare construct using net, published, and private fares
• A strong working knowledge of Amadeus and Sabre
• Understand how to action queue\xe2\x80\x99s within GDS
• Previous experience using a call centre phone system.
• Strong customer service skills
• Strong knowledge of airline routings
• World geography
• Strong sales and closing abilities
• Superior customer service skills (Internal and External)