Job Description

Travel Agent Support The Travel Agent Next Door is a company dedicated to supporting and providing business-building tools to assist our Partner Agents with managing and growing their businesses. Our team is comprised of members from across Canada and India and we are looking to add a dynamic team member to our Toronto Downtown office in our Agent Support and Ticketing Team. This is a permanent full-time position that will require knowledge of travel systems and Sabre GDS. Duties will include: *Assisting new to the industry and experienced home-based travel agents with their day to day questions and concerns *Coaching and mentoring our agents *Assisting with invoicing and the entry of reservations into ClientLinq *Troubleshooting between all departments at The Travel Agent Next Door to ensure a seamless experience for our agents *Completing monthly call outs to our partners and documenting any feedback given *Creating training documents and running webinars on a regular basis The ideal candidate will have the following skills and attributes: *3 + years of travel industry experience *TICO certified *Fluent in English with excellent oral and written communication skills *Exceptional customer service skills both via support tickets and on the telephone *Problem solver and quick thinker *Knowledge of Sabre and Apollo, and willingness to be trained in ticketing and exchanges *Knowledge of ClientLinq *Excellent computer skills (MS Word, Excel Google Docs and Sheets) *Excellent at adapting to software and new technology *Must have the ability to work well under pressure and in a fast-paced environment *Must be a team player This position will require shifts which will vary from week to week to cover the opening hours. Typical Toronto shifts are 9 am - 5 pm and 10 am - 6 pm. Your regular hours of work will vary but will be an 8-hour shift with a 45- minute non-paid lunch. Monday to Friday we are open 9 am \xe2\x80\x93 8 pm EST. You will be required to work every 4th Saturday 10 am-6 pm (with the Friday prior as a day off) The Travel Agent Next Door is a young and innovative company very well recognized within the Travel Industry. Proof of vaccination is required as this position is full-time at our office. Job Types: Full-time, Permanent Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Vision care

Schedule:

• 8 hour shift

Experience:

• Travel Sales and Consulting: 3 years (required)
• Customer support: 3 years (required)

Language:

• English Fluently (required)

Licence/Certification:

• TICO (required)

Work Location: Hybrid remote in Toronto, ON M5J 1R7