Job Description

Travel Agent SupportThe Travel Agent Next Door is a company dedicated to supporting and providing business-building tools to assist our Partner Agents with managing and growing their businesses.Our team is comprised of members from across Canada and India and we are looking to add a dynamic team member to our Toronto Downtown office in our Agent Support and Ticketing Team.This is a permanent full-time position that will require knowledge of travel systems and Sabre GDS.Duties will include:*Assisting new to the industry and experienced home-based travel agents with their day to day questions and concerns*Coaching and mentoring our agents*Assisting with invoicing and the entry of reservations into ClientLinq*Troubleshooting between all departments at The Travel Agent Next Door to ensure a seamless experience for our agents*Completing monthly call outs to our partners and documenting any feedback given*Creating training documents and running webinars on a regular basisThe ideal candidate will have the following skills and attributes:*3 + years of travel industry experience*TICO certified*Fluent in English with excellent oral and written communication skills*Exceptional customer service skills both via support tickets and on the telephone*Problem solver and quick thinker*Knowledge of Sabre and Apollo, and willingness to be trained in ticketing and exchanges*Knowledge of ClientLinq*Excellent computer skills (MS Word, Excel Google Docs and Sheets)*Excellent at adapting to software and new technology*Must have the ability to work well under pressure and in a fast-paced environment*Must be a team playerThis position will require shifts which will vary from week to week to cover the opening hours. Typical Toronto shifts are 9 am - 5 pm and 10 am - 6 pm.Your regular hours of work will vary but will be an 8-hour shift with a 45- minute non-paid lunch.Monday to Friday we are open 9 am - 8 pm EST.You will be required to work every 4th Saturday 10 am-6 pm (with the Friday prior as a day off)The Travel Agent Next Door is a young and innovative company very well recognized within the Travel Industry.Proof of vaccination is required as this position is full-time at our office.Job Types: Full-time, PermanentBenefits:

• Dental care
• Employee assistance program
• Extended health care
• Vision care

Schedule:

• 8 hour shift

Experience:

• Travel Sales and Consulting: 3 years (required)
• Customer support: 3 years (required)

Language:

• English Fluently (required)

Licence/Certification:

• TICO (required)

Work Location: Hybrid remote in Toronto, ON M5J 1R7