Job Description

Description of position The Corporate Travel agent assists Costco employees in making reservations (both domestic and international) for business travel. The reservations can include air, car, and hotel accommodations. Daily tasks and responsibilities

• \xc2\xb7 Make and change reservations for air, car, and hotel, including both domestic and international reservations
• \xc2\xb7 Understand ticket exchanges and refunds
• \xc2\xb7 Assist travelers with using GetThere, our online booking tool
• \xc2\xb7 Assist in monitoring and working Sabre queues
• \xc2\xb7 Assist Leisure schedule changes and other airline related functions

Non-essential functions and tasks

• \xc2\xb7 Assists in other areas of the department as necessary.
• \xc2\xb7 Assists in other areas of the company as necessary.

Typical schedule *Two alternating shifts 8:00-4:30 and 9:00-5:30 EST * These schedules may vary based on the needs of the business. Qualifications (Costco-specific or industry-specific skills that candidates must possess) \xc2\xb7 Education/Training:

• Travel Industry Degree, is required.

\xc2\xb7 Permits/Licenses/Certifications:

• OPC & TICO, are required. (Can be acquired in 90 days of being hired).

\xc2\xb7 Experience:

• 2-years minimum corporate travel agency or airline experience, are required.
• 2-years SABRE skills, including all types of pricing, air, car & hotel reservations, are required.
• Ticketing experience including exchanges, is required.

\xc2\xb7 Knowledge/Skills:

• Strong leadership, communication, time-management and organizational skills
• Good problem solving skills
• Strong customer service focus
• Must be very proficient with SABRE, Word. (Candidates will be tested)
• Excellent communication skills, both verbal and written in French and English (Candidates will be tested on their language proficiency)
• Takes ownership of responsibilities and is accountable for actions
• Strong attention to detail with the ability to multi-task
• Maintains confidentiality of data, documentation, projects or other sensitive material
• Familiar with published air rules, pricing, and exchanges

Job Types: Permanent, Full-time Benefits:

• Dental care
• Paid time off

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Nepean, ON K2E 1C5: reliably commute or plan to relocate before starting work (required)

Experience:

• corporate travel agency or airline: 2 years (required)

Work Location: In person Expected start date: 2024-01-08