Job Description

Position: VIP Sports Specialist Status: Full-time Department: VIP Sports Reports to: Manager, VIP Sports Location: Remote The Opportunity The VIP Sports Specialist will be responsible for providing support and assistance to the Sports team, travel bookings, ensuring various clerical, accounting, customer service and travel reservations functions are maintained. How you will be spending your time \xc2\xb7 Confirm and input and or modify payments and invoices in ClientLinq \xc2\xb7 Ensure all Net Back-ups are entered into ClientLinq \xc2\xb7 Investigate and resolve all files returned with price and or credit card discrepancies, making corrections as required. \xc2\xb7 Transcribing data into a computer program. Accuracy is very important \xc2\xb7 Respond to all incoming telephone and email enquiries, ensuring a high level of customer service. \xc2\xb7 Follow up with customers via email or telephone in relation to account status and payments. \xc2\xb7 Air/hotel/car and Package reservations. \xc2\xb7 Invoice and Bill corporate accounts according to specifications. \xc2\xb7 Other duties as assigned by management. The Skills, Experience and Requirements You Need to be Successful \xc2\xb7 Communication skills in English (French is an asset) \xc2\xb7 Interpersonal skills \xc2\xb7 Exceptional organization skills \xc2\xb7 Superior writing ability \xc2\xb7 Advanced Level Sabre knowledge required. \xc2\xb7 Advanced Knowledge of GBO required. \xc2\xb7 TICO certified \xc2\xb7 2 years Travel related experience required \xc2\xb7 Completion of relevant college or university degree (Travel and Tourism, Marketing) Crew Advantages \xc2\xb7 Competitive salary \xc2\xb7 5 paid sick days \xc2\xb7 2 paid personal days \xc2\xb7 1 paid volunteer day \xc2\xb7 1 paid day off for your birthday \xc2\xb7 Travel perks for you and your friends and family \xc2\xb7 Medical and dental benefits \xc2\xb7 Employee Assistance Program for you and your family members \xc2\xb7 Several corporate benefits and discounts provided by our partners such as auto and home insurance and gym memberships \xc2\xb7 RRSP Employer Match \xc2\xb7 Career Development opportunities Are You Ready to Make Travel Legendary? Please submit your cover letter and resume to careers@redlabelvacations.com. Only qualified candidates will be considered for this position! If you are aware of an external candidate who meets all the requirements of the position, kindly include the candidate\xe2\x80\x99s updated resume with the completed Employee Referral Form and send both to careers@redlabelvacations.com. Please refer to the Employee Referral Policy for eligibility. Les l\xc3\xa9gendes du voyage commencent ici! Poste : Sp\xc3\xa9cialiste des sports VIP Statut : Temp plein D\xc3\xa9partement : Sports VIP Rel\xc3\xa8ve de : Gestionnaire, Sports VIP Lieu de travail : Travail \xc3\xa0 domicile L\'opportunit\xc3\xa9 Le sp\xc3\xa9cialiste des sports VIP sera charg\xc3\xa9 de fournir un soutien et une assistance \xc3\xa0 l\'\xc3\xa9quipe sportive, aux r\xc3\xa9servations de voyages, en veillant au maintien des diverses fonctions de bureau, de comptabilit\xc3\xa9, de service \xc3\xa0 la client\xc3\xa8le et de r\xc3\xa9servation de voyages. Comment vous passerez votre temps \xc2\xb7 Confirmer et saisir et/ou modifier les paiements et les factures dans ClientLinq \xc2\xb7 Assurez-vous que toutes les sauvegardes Net sont saisies dans ClientLinq. \xc2\xb7 Enqu\xc3\xaater et r\xc3\xa9soudre tous les fichiers retourn\xc3\xa9s avec des \xc3\xa9carts de prix et/ou de carte de cr\xc3\xa9dit, en apportant les corrections n\xc3\xa9cessaires. \xc2\xb7 Transcrire des donn\xc3\xa9es dans un programme informatique. La pr\xc3\xa9cision est tr\xc3\xa8s importante \xc2\xb7 R\xc3\xa9pondre \xc3\xa0 toutes les demandes entrantes par t\xc3\xa9l\xc3\xa9phone et par courrier \xc3\xa9lectronique, garantissant un haut niveau de service client. \xc2\xb7 Effectuer le suivi des clients par courrier \xc3\xa9lectronique ou par t\xc3\xa9l\xc3\xa9phone concernant l\'\xc3\xa9tat du compte et les paiements. \xc2\xb7 R\xc3\xa9servations d\'avion/h\xc3\xb4tel/voiture et forfaits. \xc2\xb7 Facturer et facturer les comptes corporatifs selon les sp\xc3\xa9cifications. \xc2\xb7 Autres t\xc3\xa2ches assign\xc3\xa9es par la direction. Les comp\xc3\xa9tences, l\'exp\xc3\xa9rience et les exigences dont vous avez besoin pour r\xc3\xa9ussir \xc2\xb7 Comp\xc3\xa9tences en communication en anglais (le fran\xc3\xa7ais est un atout) \xc2\xb7 Comp\xc3\xa9tences personnelles \xc2\xb7 Comp\xc3\xa9tences organisationnelles exceptionnelles \xc2\xb7 Capacit\xc3\xa9 d\'\xc3\xa9criture sup\xc3\xa9rieure \xc2\xb7 Connaissance avanc\xc3\xa9e du sabre requise. \xc2\xb7 Connaissance avanc\xc3\xa9e de GBO requise. \xc2\xb7 Certifi\xc3\xa9 TICO \xc2\xb7 2 ans d\'exp\xc3\xa9rience li\xc3\xa9e aux voyages requis \xc2\xb7 Dipl\xc3\xb4me coll\xc3\xa9gial ou universitaire pertinent (voyages et tourisme, marketing) Avantages \xc2\xb7 Salaire comp\xc3\xa9titif \xc2\xb7 5 jours de maladie pay\xc3\xa9s \xc2\xb7 2 jours personnels pay\xc3\xa9s \xc2\xb7 1 jour de b\xc3\xa9n\xc3\xa9volat pay\xc3\xa9 \xc2\xb7 1 jour de cong\xc3\xa9 pay\xc3\xa9 pour votre anniversaire \xc2\xb7 Avantages li\xc3\xa9s aux voyages pour vous, vos amis et votre famille \xc2\xb7 Assurance maladie et soins dentaires \xc2\xb7 Programme d\'aide aux employ\xc3\xa9s pour vous et les membres de votre famille \xc2\xb7 Plusieurs avantages et rabais offerts par nos partenaires, tels que l\'assurance automobile et habitation et l\'abonnement \xc3\xa0 un centre de conditionnement physique. \xc2\xb7 Contribution de l\'employeur au REER \xc2\xb7 Possibilit\xc3\xa9s de d\xc3\xa9veloppement de carri\xc3\xa8re \xc3\x8ates-vous pr\xc3\xaat \xc3\xa0 rendre les voyages l\xc3\xa9gendaires? Veuillez envoyer votre lettre de motivation et votre CV \xc3\xa0 careers@redlabelvacations.com. Seuls les candidats qualifi\xc3\xa9s seront pris en consid\xc3\xa9ration pour ce poste! Si vous connaissez un candidat externe qui r\xc3\xa9pond \xc3\xa0 toutes les exigences du poste, veuillez joindre son curriculum vitae mis \xc3\xa0 jour au formulaire de recommandation d\'un employ\xc3\xa9 d\xc3\xbbment rempli et envoyer le tout \xc3\xa0 careers@redlabelvacations.com. Veuillez-vous r\xc3\xa9f\xc3\xa9rer \xc3\xa0 la politique de recommandation des employ\xc3\xa9s pour conna\xc3\xaetre les conditions d\'\xc3\xa9ligibilit\xc3\xa9. Red Label Vacations values diversity in the workplace and is committed to employment equity. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Red Label Vacations will provide accommodation, accessible formats and communication support for the interview upon request. Should you require any accommodation during the recruitment process or otherwise, please notify us of this via resume@travelbrands.com and we will work with you to meet your accessibility needs. Red Label Vacations appr\xc3\xa9cie la diversit\xc3\xa9 sur le lieu de travail et s\'engage \xc3\xa0 respecter l\'\xc3\xa9quit\xc3\xa9 en mati\xc3\xa8re d\'emploi. Conform\xc3\xa9ment \xc3\xa0 la loi sur l\'accessibilit\xc3\xa9 pour les personnes handicap\xc3\xa9es de l\'Ontario (AODA), Red Label Vacations fournira, sur demande, des am\xc3\xa9nagements, ainsi que des supports de communication pour l\'entretien. Si vous avez besoin d\'un am\xc3\xa9nagement au cours du processus de recrutement ou autre, veuillez-nous en informer \xc3\xa0 l\'adresse resume@travelbrands.com et nous travaillerons avec vous pour r\xc3\xa9pondre \xc3\xa0 vos besoins en mati\xc3\xa8re d\'accessibilit\xc3\xa9. Job Types: Permanent, Full-time Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Vision care
• Work from home

Experience:

• sabre: 2 years (preferred)
• Travel industry: 2 years (preferred)

Language:

• French (preferred)
• English (preferred)

Licence/Certification:

• TICO or OPC (preferred)

Work Location: Hybrid remote in Etobicoke, ON M9B 1B1