Job Description

Do you want to make an impact? Are you ready for a new opportunity where you\xe2\x80\x99ll be recognized for your contributions, build meaningful relationships and drive change in a real way? We are unique, we stand out, we take pride in our collaborative mindset, and we want you along for the ride. About Encore Corporate Travel Launched in 1976, Encore Corporate Travel is a customer and planet centric travel management company (TMC), that provides an entire travel ecosystem to companies around the globe. We build technology that solves corporate traveler and administrative problems and customize services to support the evolution of our clients. We have a deep understanding of their needs and of the market, that\xe2\x80\x99s how we innovate. We seek out opportunities to continuously improve the client experience with a focus on taking the trouble away from them and owning it. Our values make for a culture of respect, collaboration, cooperation, and every opinion is heard and valued. About the role Reporting to the Head of Process Automation, the Ticketing Agent will oversee the queues to ensure all tickets and invoices are issued in a timely manner with the utmost care for meeting the specifications of our customers and our business. They will work with their teammates and the Travel Consultants to support them in their role in providing the highest level of customer service. Our HQ is in Montreal, QC, but this is a remote work position based in Canada or the US. What will your day look like? Key Responsibilities

• Oversee queues that are assigned to them, including but not limited to schedule changes, ticket exchanges, general invoicing, refunds and more.
• Follow quality assurance protocols to ensure the travel policy is followed, best fares are selected, corporate discounts are applied, unused tickets are used, the proper fees and commissions are applied, and the file follows the appropriate workflows throughout the ecosystem
• Calculate and process ticket exchanges via the GDS, including complex international exchanges
• Support the accounting team with research surrounding BSP/ARC reconciliation and debit memos

Do you have what it takes? Key Requirements

• Expertise in GDS system (Apollo is an asset)
• 2+ years of experience as a Ticketing Agent
• Experience arranging domestic and international travel for multiple corporate clients
• Expertise in fare calculation, fare rules, refunds, and exchanges.
• Available Monday to Friday between 8:30am and 8:30pm, with evening and weekend availability as needed
• Familiarity with passport and visa requirements for international travel
• Strong attention to detail
• Ability to work well under pressure
• Strong sense of urgency
• A team player who is proactive, flexible, reliable, and adaptable

As a fully remote team, we offer a relaxed, fun, flexible, working environment with a competitive salary, perks, and great benefits. More precisely:

• Health & Dental coverage, mental health support & programs, and Life & Disability Insurance
• Competitive compensation that reflects your contributions
• 3 weeks vacation
• Travel perks
• Internet allowance
• Company provided IT equipment
• Possibility of working abroad for up to two months per year
• RRSP Program and Profit-Sharing Plan

If you\xe2\x80\x99re ready to be a part of something big, where you can advance your career in a growing organization, we\xe2\x80\x99d love to meet you! Apply online directly via Indeed or send your resume to hr@encore.ca. Encore Corporate Travel is an Equal Opportunity Employer and strictly prohibits discrimination of any kind. We believe that great ideas can come from anywhere. We are committed to building the best team possible and all employment decisions are based on business needs, job requirements and individual potential and qualifications, without regard to race, color, age, religion, socioeconomic status, orientation, gender identity, national origin or disability. Agent de billetterie Veux-tu faire une diff\xc3\xa9rence? Es-tu pr\xc3\xaat(e) pour une nouvelle opportunit\xc3\xa9 qui te permettra d\xe2\x80\x99obtenir de la reconnaissance pour tes contributions, de d\xc3\xa9velopper des relations significatives et de provoquer concr\xc3\xa8tement du changement? Chez Encore, on est unique, on se distingue, on est fier de notre esprit de collaboration et on veut que tu nous accompagnes dans notre cheminement! \xc3\x80 propos de Encore Corporate Travel Lanc\xc3\xa9e en 1976, Encore Corporate Travel est une soci\xc3\xa9t\xc3\xa9 de gestion et de technologie de voyage corporatif centr\xc3\xa9e sur le client et la plan\xc3\xa8te qui fournit des services et des logiciels de voyage aux moyennes et grandes entreprises du monde entier. Nous construisons une technologie qui optimise les co\xc3\xbbts et les processus de voyage pour les voyageurs et leurs organisations, et nous personnalisons les services pour soutenir l\xe2\x80\x99\xc3\xa9volution de nos clients. Nous avons une compr\xc3\xa9hension approfondie des besoins de nos clients et du march\xc3\xa9 en g\xc3\xa9n\xc3\xa9ral. Encore recherche les occasions d\xe2\x80\x99am\xc3\xa9liorer continuellement l\xe2\x80\x99exp\xc3\xa9rience du client en \xc3\xa9liminant les d\xc3\xa9sagr\xc3\xa9ments et en prenant les t\xc3\xa2ches en main, en utilisant notre expertise et notre technologie. Notre attitude canadienne refl\xc3\xa8te notre grande nation : aimable, serviable, inclusive, respectueuse, courtoise, patiente, hospitali\xc3\xa8re tandis que nos valeurs fondamentales ont un c\xc5\x93ur mondial. \xc3\x80 propos du r\xc3\xb4le Sous la responsabilit\xc3\xa9 du chef de l\'automatisation des processus, l\'agent de billetterie supervisera les files d\'attente afin de s\'assurer que tous les billets et toutes les factures sont \xc3\xa9mis dans les d\xc3\xa9lais pr\xc3\xa9vus, avec le plus grand soin pour r\xc3\xa9pondre aux sp\xc3\xa9cifications de nos clients et de notre entreprise. Il travaillera avec ses co\xc3\xa9quipiers et les conseillers en voyages pour les aider \xc3\xa0 fournir un excellent service \xc3\xa0 la client\xc3\xa8le. Notre si\xc3\xa8ge social est situ\xc3\xa9 \xc3\xa0 Montr\xc3\xa9al, QC, mais ce r\xc3\xb4le est 100% en t\xc3\xa9l\xc3\xa9travail \xc3\xa0 travers le Canada et les \xc3\x89tats-Unis. \xc3\x80 quoi ressembleront tes journ\xc3\xa9es ? Principales responsabilit\xc3\xa9s :

• Superviser les files d\'attente qui te sont assign\xc3\xa9es, y compris, mais sans s\'y limiter, les changements d\'horaire, les \xc3\xa9changes de billets, la facturation g\xc3\xa9n\xc3\xa9rale, les remboursements, etc.
• Suivre les protocoles d\'assurance qualit\xc3\xa9 pour s\'assurer que la politique de voyage du client est respect\xc3\xa9e, que les meilleurs tarifs sont s\xc3\xa9lectionn\xc3\xa9s, que les r\xc3\xa9ductions d\'entreprise sont appliqu\xc3\xa9es, que les billets non utilis\xc3\xa9s sont utilis\xc3\xa9s, que les frais et commissions appropri\xc3\xa9s sont appliqu\xc3\xa9s et que le dossier suit les flux de travail appropri\xc3\xa9s dans l\'ensemble de l\'\xc3\xa9cosyst\xc3\xa8me.
• Calculer et traiter les \xc3\xa9changes de billets via le syst\xc3\xa8me GDS, y compris les \xc3\xa9changes internationaux complexes.
• Soutenir l\'\xc3\xa9quipe comptable dans ses recherches sur le rapprochement BSP/ARC et les notes de d\xc3\xa9bit.

As-tu ce qu\xe2\x80\x99il faut ? Exigences requises:

• Expertise avec les syst\xc3\xa8mes GDS (Apollo est un atout)
• 2+ ans d\'exp\xc3\xa9rience en tant qu\'agent de billetterie
• Exp\xc3\xa9rience dand l\'organisation de voyages nationaux et internationaux pour plusieurs entreprises clients
• Expertise dans le calcul des tarifs, les r\xc3\xa8gles tarifaires, les remboursements et les \xc3\xa9changes.
• Horaire principalement de semaine entre 8:30 am et 8:30 pm et disponibilit\xc3\xa9 suppl\xc3\xa9mentaire au besoin de soir et fin de semaine
• Familier avec les exigences en mati\xc3\xa8re de passeport et de visa pour les voyages internationaux.
• Grand souci du d\xc3\xa9tail
• Capacit\xc3\xa9 \xc3\xa0 travailler sous pression
• Sentiment d\xe2\x80\x99urgence d\xc3\xa9velopp\xc3\xa9, capacit\xc3\xa9 \xc3\xa0 prioriser
• Esprit d\'\xc3\xa9quipe, \xc3\xaatre proactif, flexible, fiable et adaptable

En tant qu\'\xc3\xa9quipe travaillant enti\xc3\xa8rement \xc3\xa0 distance, Encore Corporate Travel offre un environnement d\xc3\xa9tendu, amusant et flexible avec un salaire comp\xc3\xa9titif, des avantages et d\'excellentes opportunit\xc3\xa9s. Plus pr\xc3\xa9cis\xc3\xa9ment :

• Couverture des soins de sant\xc3\xa9 et des soins dentaires, soutien et programmes de sant\xc3\xa9 mentale, et assurance vie et invalidit\xc3\xa9
• Une r\xc3\xa9mun\xc3\xa9ration comp\xc3\xa9titive qui refl\xc3\xa8te vos contributions
• 3 semaines de vacances
• Avantages voyages
• Allocation internet
• Mat\xc3\xa9riel informatique fourni par l\xe2\x80\x99entreprise
• Possibilit\xc3\xa9 de travailler \xc3\xa0 l\xe2\x80\x99\xc3\xa9tranger jusqu\xe2\x80\x99\xc3\xa0 2 mois par an
• Programme REER et plan de participation aux b\xc3\xa9n\xc3\xa9fices

Si tu crois \xc3\xaatre notre perle rare et es pr\xc3\xaat(e) \xc3\xa0 faire partie de quelque chose de grand et d\xe2\x80\x99avancer dans ta carri\xc3\xa8re dans une organisation en pleine croissance, nous aimerions te rencontrer ! Appliques en ligne directement via Indeed ou envoies ton cv au hr@encore.ca. Encore Corporate Travel est un employeur offrant l\'\xc3\xa9galit\xc3\xa9 d\'acc\xc3\xa8s \xc3\xa0 l\'emploi et interdit strictement toute forme de discrimination. Nous croyons que les grandes id\xc3\xa9es peuvent venir de partout. Nous nous engageons \xc3\xa0 former la meilleure \xc3\xa9quipe possible et toutes les d\xc3\xa9cisions d\'emploi sont bas\xc3\xa9es sur les besoins de l\'entreprise, les exigences du poste et le potentiel et les qualifications de l\'individu, sans \xc3\xa9gard \xc3\xa0 la race, la couleur, l\'\xc3\xa2ge, la religion, le statut socio-\xc3\xa9conomique, l\'orientation, l\'identit\xc3\xa9 de genre, l\'origine nationale ou le handicap. Job Types: Full-time, Permanent Salary: From $19.00 per hour Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Wellness program
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Night shift
• Weekend availability

Application question(s):

• What is your comfort level with complex exchanges? 1 being not comfortable at all, 10 being an expert.
• Do you have experience using a GDS application (ie. Apollo, Sabre)?
• How many years of experience do you have in Ticketing?

Education:

• Bachelor\'s Degree (preferred)

Work Location: Remote