System Administrator L2
Etobicoke, ON, Canada
Job Description
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publicISP is a Toronto-based IT firm that supports businesses in multiple verticals across Ontario and Quebec. The firm is seeking a highly motivated and eager Level 2 Systems Administrator with the ability to quickly adapt and learn new skills. The ideal candidate can independently analyze complex technical problems and make effective decision using their critical thinking and problem-solving abilities. The role involves a mix of on-site visits to client sites as well as working from the publicISP office. This is a unique opportunity for an ambitious professional to take the next step in their career and be a part of a dynamic and growing organization. Key Responsibilities:
- Be a point-of-contact for clients and vendors
- Action and monitor system logs via the RMM
- Maintain and update client documentation using Hudu, ensuring accurate and up-to-date information is readily available for reference and review.
- Utilize Autotask PSA to efficiently track and update tickets, ensuring timely resolution of client issues and clear communication with clients regarding the status of their requests.
- Monitor and maintain backups and disaster recovery solutions, with knowledge of Datto BDR
- Perform regular software and security updates, and maintain inventory of hardware and software
- Monitor and maintain network and server performance and security
- Provide on-site and remote support to a wide variety of user workstations, including Windows and Mac devices
- Plan, stage, migrate, and deploy new end user, network, and server hardware
- Network infrastructure management, including routers, wireless, VLANs, and firewall configurations
- Manage mobile devices, including initial setup and configuration of new devices and troubleshooting existing devices
- Participate in incident management, problem management, and change management processes
- Assist with IT projects and initiatives as needed
- Provide training to clients on best practices for IT security, maintenance, and troubleshooting.
- Travel to client sites as needed
- IT-related post-secondary education.
- 3+ years of experience in technical support, specifically in a managed service provider
- 3+ years of experience as a Systems Administrator or similar role
- 1+ years of experience with Autotask PSA, Datto RMM, and, Datto Backup
- Strong understanding of operating systems such as Windows and Linux, network infrastructure and protocols, cloud technologies and services, security best practices,
- Excellent problem-solving skills and wiliness to learn new things
- Excellent communication and customer service skills
- Ability to work independently and as part of a team
- Valid driver\'s license and reliable transportation required for onsite support
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
- Monday to Friday
- Secondary School (required)
- System Administration: 3 years (required)
- Autotask PSA and Datto RMM and Datto Backup: 1 year (required)
- Managed Service Provider: 3 years (required)
- G License and Vehicle (required)
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Job Detail
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Job IdJD2131230
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationEtobicoke, ON, Canada
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EducationNot mentioned