Job Description

Job Title: Sr. System Administrator
Job ID: 53108
Location: Bromont, Quebec

Overview:
Assist in the design, implementation and operation / maintenance of the site\xe2\x80\x99s server, network, and client infrastructure. This may include: server hardware and software, storage hardware and software, the infrastructure related components of database management, network design, implementation and maintenance, and desktop hardware and software, messaging / email, and directory services (e.g. Active Directory). The position provides local system administration support.

What you will be doing:

IT Infrastructure Policy, Process and Standards \xe2\x80\x93 The position will be responsible for implementing and maintaining solutions consistent with IT infrastructure policy, processes and associated standards. This includes asset management and license compliance from both a hardware and software perspective.

Server \xe2\x80\x93 The position will be responsible for supporting the server environment. This will include security, administration and project and client needs. Technologies like virtualization are supported by this position. Installs new software releases and system upgrades, evaluates and installs patches, and resolves software related problems.

Storage \xe2\x80\x93 The position will be responsible for supporting enterprise data storage. This will include maintenance, security, and administration. Experienced with operating systems and Storage Area Networks (SAN) and backup solutions. Performs system backups and recovery.

Database \xe2\x80\x93 The position will be responsible for supporting database infrastructure and administration. This includes maintenance, security, and administration. It does not include application level activities associated with the database.

LAN \xe2\x80\x93 The position will be responsible for the Local Area Networks and associated equipment (e.g. routers and switches) and technologies (local wireless, extranet\xe2\x80\x99s, dmz\xe2\x80\x99s, etc\xe2\x80\xa6) at each of the assigned Teledyne\xe2\x80\x99s facilities. This includes security, administration (configuration and setup), project and client needs.

WAN \xe2\x80\x93 The position will be responsible for the Wide Area Networks and associated equipment (e.g. routers and switches) and technologies (e.g. MPLS remote access, etc.). This will include security, administration (configuration and setup), project and client needs.

Security \xe2\x80\x93 The position will be responsible for working with the IT security team on network security matters to ensure corporate assets and information are protected from external threats.

System Administration Details

Server administration and troubleshooting; monitor and back-up or directly administer selected servers or other network infrastructure as required. This includes managing the Controls WGL enclave.

Linux Server administration and troubleshooting

VMWare administration and troubleshooting

NetApp administration and troubleshooting

Upgrade and update PC and Server software packages

Install hardware and perform hardware refreshes for all sites being supported

Review and record daily backup logs

Maintain organization of the server room

Network administration and troubleshooting; solve advanced network problems at the end-user level; LAN maintenance and networking \xe2\x80\x93 wiring, backup

Network cabling activities, where applicable

Manage permissions groups, OUs, and group policies in Active Directory

Support compliance initiatives and audits

Phone and voicemail system maintenance

Provide IT support for all systems/applications that may be local to the site(s) being supported

Desktop Support Details

Respond to, evaluate, and prioritize all tickets assigned to the site\xe2\x80\x99s deskside support group and resolve issues efficiently and effectively

Research and utilize necessary resources to troubleshoot new and complex problems

Record and track interaction with end-users and related activities in the service desk tool

Create Knowledge Base articles as repetitive issues arise

Provide site IT support encompassing:

PC configuration and troubleshooting \xe2\x80\x93 OS, hardware, and software;

PC maintenance/preventative maintenance;

Printer installation, networking, configuration and troubleshooting;

New user setup on Active Directory network;

Support for client applications;

Troubleshooting phone issues that Help Desk cannot resolve and escalates to local support

Support for peripherals such as monitors, scanners, external hard disks, USB devices, keyboards, mice, etc.

Maintain department loaner equipment and administer checkout process

Review and record daily event logs

Call software and hardware vendors to request service regarding defective products

Support equipment used in conference rooms and auditorium

Refresh \xe2\x80\x93 The position will help plan and execute the lifecycle refresh plan for assigned Teledyne locations.

General Support \xe2\x80\x93 The position will have support responsibilities specific to the server infrastructure problems level 1 and 2 support cannot address. Support will require troubleshooting malfunctions of hardware and software applications, and security systems to resolve operational issues and restore services. The position will have support responsibilities specific to the network / infrastructure problems. Support will require troubleshooting malfunctions of network hardware and software applications, and security systems to resolve operational issues and restore services. The position will have support responsibilities specific to complex client infrastructure problems. Support will require troubleshooting malfunctions of hardware and software applications, and security systems to resolve operational issues and restore services.

In addition, functioning as a project manager will require the temporary supervision of and delegation to employees not directly reporting to this position

The position will also coordinate vendor work at assigned locations.

What you must have:

Analytical Skills \xe2\x80\x93 Collects and researches data; uses intuition and experience to complement data.

Problem Solving Skills \xe2\x80\x93 Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; works well in individual problem solving situations.

Technical Skills \xe2\x80\x93 Pursues training and development opportunities; strives to continuously build knowledge and skills.

Oral Communication Skills \xe2\x80\x93 Speaks clearly; listens and gets clarification; responds well to questions; participates in meetings.

Written Communication Skills \xe2\x80\x93 Writes clearly and informatively; able to read and interpret written information.

Teamwork \xe2\x80\x93 Gives and welcomes feedback; supports everyone\xe2\x80\x99s efforts to succeed.

Business Acumen \xe2\x80\x93 Understands business implications of decisions.

Ethics \xe2\x80\x93 Treats people with respect; works with integrity and ethically; upholds organizational values.

Organizational Support \xe2\x80\x93 Follows policies and procedures; supports organization\xe2\x80\x99s goals and values.

Judgment \xe2\x80\x93 Includes appropriate people in decision-making process.

Motivation \xe2\x80\x93 Demonstrates persistence and overcomes obstacles.

Planning/Organizing \xe2\x80\x93 Prioritizes and plans work activities; uses time efficiently.

Professionalism \xe2\x80\x93 Reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions.

Quality \xe2\x80\x93 Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Quantity \xe2\x80\x93 Completes work in a timely manner; strives to increase productivity.

Safety and Security \xe2\x80\x93 Observes safety and security procedures including using Personal Protective Equipment (PPE) as required and wearing company issued badge when on company property; Reports potentially unsafe conditions; Uses equipment and material properly.

Adaptability \xe2\x80\x93 Adapts to changes in the work environment; able to deal with frequent change, delays, or unexpected events.

Initiative \xe2\x80\x93 Seeks increased responsibilities; asks for and offers help when needed.

Innovation \xe2\x80\x93 Generates suggestions for improving work.

Bachelor\xe2\x80\x99s degree in computer science / related field or relevant work experience.

Language Skills

Strong interpersonal skills

Strong oral and written communication abilities with all levels of management, employees, and customers

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Ability to compute rate, ratio, and percent and to draw and interpret bar graphs

Ability to apply concepts of basic algebra and geometry

Reasoning Ability

Lead and perform assignments that are complex in nature

Develop solutions to a variety of complex problems which require the regular use of ingenuity and innovation

Perform work without appreciable management direction. Exercise considerable latitude in determining objectives and approaches to assignment. Operate with substantial latitude for unreviewed action or decision.

Able to handle complex problems and determine approach

Able to organize and coordinate projects and team activities

Vendor/contract management skills

Computer Skills

Windows Server O/S, MS Clustering, SharePoint/MS Project Server, etc\xe2\x80\xa6

Server Infrastructure Technologies (DNS, DHCP, Active Directory)

Virtualization technologies (e.g. VMware, Microsoft Virtual Server, Linux, etc.) and associated concepts.

AntiVirus software and strategies

Dell and HP server troubleshooting and repair

Storage concepts and technologies \xe2\x80\x93 NetApp, HP, etc\xe2\x80\xa6

Remote Management Methodologies, Microsoft System Center & Operations Manager, and configuration management and monitoring system concepts (e.g., WMI, SNMP, etc.)

Server backup strategies, methodologies, and solutions like Netbackup, Backup Exec, and Comm Vault etc.

Citrix Xen App and Xen Desktop

Database Administration Strategies and Practices

Some ability with scripting

Thorough understanding of Internet technologies (DNS, Security, IP Routing, HTTP, VPN, Email Routing, SPAM, etc.)

Thorough understanding of Local and Wide Area Networking

CCNP Certification Preferred

Hands on experience with the following Products / Technologies:

Cisco Catalyst series switches

Cisco Nexus range of physical switches (5 K, 7 K) etc\xe2\x80\xa6

Cisco routers

Cisco Wireless LAN Controllers and Access Points

Cisco IOS Software

Cisco ASA (Adaptive Security Appliances)

Cisco ASR (Series Aggregation Services Routers)

Network Management Systems (HPOV, NNM, Solar Winds ORION etc.)

LAN/WAN links (Serial, SONET, Ethernet, MetroEthernet)

Routing Protocols \xe2\x80\x93 OSPF, EIGRP, BGP

Switching \xe2\x80\x93 L2 and L3 LAN switching technologies, VLANs, IEEE802.1Q Trunking, EtherChannel

MPLS, MPLS/VPN, MP-BGP

TCP/IP protocol suite

Application protocols \xe2\x80\x93 HTTP, HTTPS, FTP, SMTP, SNMP, SSL etc.

Network Security \xe2\x80\x93 IPSec VPN, AAA Architecture, TACACS+, RADIUS

Wireless Networking Technologies, Wireless LAN security

DHCP and DNS Architecture

Network Firewalls \xe2\x80\x93 NAT, PAT

Microsoft Active Directory

Microsoft Exchange Server and Messaging Platforms \xe2\x80\x93 High Availability Models

Network Operating System Supporting Technologies (DNS, DHCP, etc\xe2\x80\xa6)

Desktop Operating Systems

Microsoft Office Suite (i.e., Outlook, Word, Access, Excel, PowerPoint, Project, Visio, etc.)

Familiarity with desktop applications

Client side virtualization technologies and associated concepts

End-Point Anti-Virus software and strategies

Support ticketing systems, change control methodologies and their importance to ITIL best practices

IT security concepts and best practices

Other Qualifications

Ability to travel to other sites as needed

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TEEMA