Job Description

Requisition Details

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Job Title:
Student Success Advisor
Requisition #:
22-788
Campus:
Kitchener
Department:
Student Success and Retention
Payband:
H
Payband Range:
$33.05 - $38.37
Hours/Week:
35
Starting Rate:
$33.05
Posting Date:
Friday, August 19, 2022
Closing Date:
Sunday, August 28, 2022 at 11:59 PM EST
Vacancy Type:
Support Staff - Full-time Temporary Appendix D Contract
Support Staff Full-time Appendix D Replacement Position (September 2022 – July 2024) (Full-time Support Staff will be given first consideration) The Student Success Advisor is the first point of contact for students seeking supports. The incumbent is responsible for identifying barriers to student success, responding to a wide variety of inquiries from students, staff, and faculty, assessing student concerns, facilitating problem-solving, and making appropriate referrals. We have one position for which we are recruiting, supporting programs in the School of Business at the Downtown Kitchener campus. Successful candidates will be required to conduct work within Ontario and must be available to work on campus, as required. It is anticipated that this position will meet the needs of the department through a hybrid work arrangement with 3 days on-site, and 2 days remote. Responsibilities:

• Advising students using a strengths and skills-based approach, grounded in developmental and lifecycle theory and practice
• Assessing student requests, needs, and concerns through appointments and drop-in services (in-person, phone, virtual) and facilitating problem-solving using College information systems and resources
• Piloting new delivery models to better meet the needs of students
• Monitoring referrals from faculty and staff, reaching out to students to understand needs and identify barriers to success
• Providing appropriate guidance and individualized feedback to support students in successfully navigating the college system including institutional expectations, academic policies, and procedures
• Facilitating appropriate connections and referrals to support student concerns (e.g. personal, mental health, financial, academic, career)
• Enabling students to develop skills that support academic development and success (e.g. time management, organizational, problem-solving skills)
• Provide ongoing support, acting as a mentor and resource for specific student demographics as directed
• Maintaining documentation of direct and in-direct service
• Staying current with AODA and the Ontario Human Rights Code, College policies and procedures, and advising and retention best practices
• Connecting with at-risk student populations early and regularly to provide proactively advising support that includes (and is not limited to): providing information and resources on services available, fielding questions, concerns, and referrals to other departments, as appropriate
• Taking a lead in building awareness of Student Affairs services and supports during the academic cycle through timely communications to faculty and students and varied outreach methods such as presentations, workshops, and events.
• Acting as a resource and champion to the College community in identifying and understanding the needs of students and the supports required for student persistence/retention

• Contributing to departmental metrics and supporting the effectiveness of service delivery; identifying key areas for improvement

• Representing the college on relevant College and community committees (e.g. Crown Ward Committee) as directed
• Liaising with other college departments as appropriate to support student success

Qualifications:

• Three-year Diploma/Degree in Human Services, Education, or related field is required
• A Certificate, Diploma, or Professional Designation in Academic Advising, Student Affairs/ Services, or Adult Education is preferred
• Three years of practical experience advising students in a post-secondary setting
• Demonstrated knowledge of student and adult learning and development theory, approaches, and best practices
• Working knowledge of student academic and personal advising theories, approaches, and best practices
• Good understanding of academic operations as well as knowledge of college post-secondary, continuing education, and/or apprenticeship programs
• Demonstrated experience working with and supporting a diverse student population
• Ability to positively relate to students, staff, and the public (one-on-one and groups) is essential
• Proficiency with business computer applications including Microsoft Office (I.e., One Drive, Sharepoint, OneNote, Excel), student information systems (SIS), and learning management systems (eConestoga)
• Ability to learn and adapt to new software applications is important
• Demonstrated listening, coaching, and facilitation skills
• Excellent interpersonal and communication skills
• Ability to work collaboratively within a team environment
• Displays strong organizational ability with close attention to details
• Strong critical thinking and problem-solving skills

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