Job Description

You\xe2\x80\x99re excited by a challenge.

You\xe2\x80\x99re excited about making a difference.

If you\xe2\x80\x99re nodding yes, this Student, Customer Service Representative role in our Return to Health department at Cowan Insurance Group may be perfect for you!

What\xe2\x80\x99s the ask?

Reporting to the Manager \xe2\x80\x93 Administrative Services, the Customer Service Representative is responsible for providing high quality customer service by professionally answering all incoming telephone calls and emails from plan members, clients, and internal department regarding disability and absence management claims. This position is a summer placement.

Key Responsibilities:

• Provide excellent customer service while responding to all inbound inquiries.
• Be attentive to the customer to fully understand their situation.
• Document all call information according to standard operating procedures.
• Remain current on program information, products, processes, and business initiatives.
• Administration of claims documentation and record maintenance.
• Collaborate with IT team with system updates and system testing.
• Assist in other departments as required.
• Other duties as required.

What does it take?

• English language proficiency, spoken and written; bilingual written and spoken French is an asset
• Highly developed customer service skills.
• Ability to learn quickly and adapt to several computer systems;
• Ability to multi-task, and follow-up on uncompleted tasks in a timely manner;
• Ability to work as part of a team as well as independently;
• Ability to work under pressure;
• Excellent organizational skills;
• Strong attention to detail and accuracy;
• Proficient in MS Office \xe2\x80\x93 Word, Excel, PowerPoint and Outlook;
• Proven data entry and typing skills;
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times;
• This position is subject to appropriate background checks that may include credential, employment, credit, criminal, and reference checks.

Who we are
Canadian-owned and operated, Cowan Insurance Group is a leading independent insurance brokerage and consulting operation, providing real value to our clients. With close to 500 employees operating out of 8 locations across Canada, we\xe2\x80\x99re proud to have been named one of Canada\xe2\x80\x99s Best Managed Companies since 2012.

We partner with leading national and international insurance companies to:

• deliver insurance and risk management solutions to businesses, organizations and individuals.
• advise on and create retirement, group benefits, disability management and international benefits programs for employee groups.

We also offer wealth and asset management as well as financial and succession planning services to individuals, and specialize in property, casualty and credit insurance.

What sets us apart?

Be in good company
Integrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive.

Challenge your thinking
You\'re valued for your passion, drive and creativity. The pace is fast but the work is meaningful, interesting, and complex, just the way you like it.

Grow together
We believe in your potential. If you\xe2\x80\x99re looking to develop your expertise with learning opportunities and mentoring, we\xe2\x80\x99ll make that happen.

Benefits and perks

• Competitive salary
• Community involvement

Are you interested?

Send your cover letter and resume and share your unique story with us.

While we appreciate the interest of all applicants, we will contact only those selected for interviews. If you are an applicant with disabilities and require accommodation, please let us know at the time of our contact so that we may arrange for their provision.

We are an Equal Opportunity Employer. Employee candidates will be selected strictly on the basis of an individual\'s technical qualifications, knowledge and experience, as they relate to the requirements of a particular position. Selections will be made without regard to: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed (religion), sex, sexual orientation, handicaps (physical or mental), age, marital status, family status, or the receipt of public assistance or record of offences.

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Cowan Insurance Group