Job Description

Customer Service Representative

The Customer Service Representative is the first point of contact for inbound inquiries and requests on the BrainStation Sales team. Leveraging a number of technology tools and processes, the Customer Service Representative will provide best in class customer service to potential and existing BrainStation students, while also supporting the Sales and Education Experience teams on their initiatives.

Responsibilities

• Respond to inbound and outbound inquiries via multiple communication channels
• Provide potential and existing BrainStation students with information in a friendly and enthusiastic manner
• Managing student profiles across various web applications and our CRM to ensure that interactions are properly documented and monitored
• Support the sales, education experience and delivery teams by fielding incoming requests and connecting students with the right individuals within the organization
• Troubleshoot technical issues and escalate with internal teams to resolve
• Other projects aligned to the growth plans of the sales, education experience and marketing teams

Successful Candidates Will Have

• Bachelor\'s degree
• Proven ability to work independently and with teams
• An outgoing, energetic, and upbeat personality
• Motivation driven by KPI\xe2\x80\x99s
• Customer Service experience - an asset

Perks and Benefits

• Flexible Vacation Policy
• Health & Wellness Programs
• Culture of Learning & Development
• Fully-Stocked Kitchens & Lounges
• New Shiny Device Upgrades
• Monthly Socials & Team Outings

About BrainStation

BrainStation is a global leader in digital skills training and development, with courses, workshops, events, and corporate training offered online and in state-of-the-art campuses in New York, Toronto, and Vancouver. Founded in 2012, BrainStation has worked with over 250 instructors from the most innovative companies, developing cutting-edge, real-world digital training for more than 50,000 professionals and some of the largest corporations in the world. By 2025, BrainStation will have innovation hubs around the world, and will be empowering young minds, powerful politicians, fortune 500 CEOs, and the newest wave of disruptive innovators, on campuses and online.

Bonus: Have you been to a campus or joined an online learning opportunity? We are actively seeking individuals that believe in lifelong learning and that have taken part in our .

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest.

BrainStation is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.

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