Csr (customer Service Representative)
Vancouver, BC, Canada
Job Description
Customer Service Representative will report to Directors. Customer Service Representative is responsible for all guest inquiries and feedback during and after travel. This role is part of a team working in a high energy fast paced environment. CE Representative position role is also a support service for company. Key Areas of Accountability Customer Service & Partnering
- Provide assistance to in-travel and post-travel guests from office locations
- Attend to the Guest Experience Centre phone line and email
- Communicate with Travel Agents and Partners
- Review, investigate and resolve guest issues and complaints during and post travel.
- Support the achievement of KPI
- Provide support to internal teams (Onboard, Destinations, Sales and Product teams)
- Communicate changes and information updates to the team
- Provide on-going feedback and comments to the leadership team
- Take part in creating a fun and healthy working environment
- Assists with communications to our guests during an emergency event
- Handle office admintration duty such as checking and issue invoice, reply emails
Part-time hours: 30 per week Salary: $17.00 per hour Benefits:
- Casual dress
- Work from home
- French not required
- Monday to Friday
- Bonus pay
- Secondary School (required)
- Customer service: 1 year (required)
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Job Detail
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Job IdJD2164284
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationVancouver, BC, Canada
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EducationNot mentioned