Job Description

English version to follow

Pourquoi rejoindre PEAK ?

Petite equipe dynamique et collaborative. Environnement Microsoft moderne avec possibilites d'evolution technique. Exposition directe a la cybersecurite et aux projets transversaux. Culture de confiance, de respect et de developpement professionnel.

Objectif du poste

Le ou la

Specialiste du support TI (niveau 2)

joue un role essentiel dans le soutien aux utilisateurs internes et, occasionnellement, aux conseillers externes.

Ce poste vise a assurer la stabilite, la securite et la performance des systemes informatiques, tout en participant a l'evolution technologique de l'organisation.

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Responsabilites principales

Fournir un support technique de niveau 2 (par telephone, courriel ou assistance a distance) aupres des employes internes. Diagnostiquer et resoudre les problemes materiels, logiciels, reseaux et lies a Microsoft 365. Configurer, installer et migrer les postes de travail. Gerer les appareils mobiles, la creation et la gestion des comptes utilisateurs, ainsi que les acces de securite. Collaborer avec l'equipe de cybersecurite pour resoudre les incidents et assurer la conformite des appareils via

Intune

et

Autopilot

. Documenter les procedures, solutions et meilleures pratiques dans la base de connaissances TI. Participer a divers projets speciaux (deploiements, migrations, amelioration continue).

Environnement de travail

Equipe de 4 personnes en support + 1 Superviseur et 1 Directeur Reunions quotidiennes pour le suivi des tickets et enjeux. Collaboration constante avec l'ensemble des departements. Formation de 2 semaines (en personne) et acces a une documentation complete.

Profil recherche

Experience :

Minimum 5 ans en support TI (niveau 2).

Langues :

Bilingue (francais et anglais).

Competences techniques :

+ Microsoft 365, Intune, Autopilot, Windows 10/11
+ Ticketing systems (ServiceNow, Jira, Zendesk, etc.)
+ Reseaux (VPN, DNS, DHCP, pare-feu)

Atouts :

+ Connaissances en cybersecurite
+ Certifications : Microsoft (MD-102, MS-900)

Qualites inter-personnelles :

patience, humilite, proactivite, curiosite, autonomie, sens du service et de la collaboration.

Conditions

Permanent - Temps plein

(37,5h/semaine)

Horaire :

8 h 30 a 17 h ou 9 h a 17 h 30.

Teletravail :

2 jours par semaine (presence requise les mercredis + 2 premieres semaines au bureau).

Bureaux en centre-ville

de Montreal, a 5 mn de la station de metro Peel.

Avantages

3 semaines de vacances la 1ere annee. 5 journees maladie par annee et 1 journee personnelle. Assurances collectives (50 % couvertes par l'employeur, apres probation). Programme REER avec contribution de l'employeur. Rabais de 20 % sur la carte OPUS. Remboursement des loisirs jusqu'a 300 $/an + acces gratuit au gym du batiment. Possibilites de formation continue. Evenements sociaux reguliers et implication communautaire.

L'entreprise

PEAK Financial Group est l'un des plus grands regroupements independants de conseillers financiers au Canada.


Nous offrons a nos partenaires et employes un environnement collaboratif et stimulant, favorisant le developpement professionnel et l'excellence du service.



Notre mission : soutenir nos equipes et nos partenaires dans un cadre technologique performant, securitaire et humain.



Rejoindre PEAK, c'est integrer une entreprise a taille humaine ou les idees, la collaboration et la croissance individuelle sont encouragees.



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Why Join PEAK?

Small, dynamic, and collaborative team.
+ Microsoft-based environment with opportunities for technical growth.
+ Direct exposure to cybersecurity and cross-functional IT projects.
+ Culture of trust, respect, and professional development.

Role Objective

The

IT Support Specialist (Level 2)

plays a key role in providing advanced technical support to internal users and, occasionally, to external advisors.

This position ensures the stability, security, and performance of PEAK's IT systems while contributing to the company's ongoing technological evolution.

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Key Responsibilities

Provide Level 2 technical support (by phone, email, or remote access) to internal employees. Troubleshoot and resolve hardware, software, network, and Microsoft 365 issues. Configure, install, and migrate workstations. Manage mobile devices, user accounts, and security access controls. Collaborate with the cybersecurity team to resolve incidents and ensure device compliance via Intune and Autopilot. Document procedures, solutions, and best practices in the IT knowledge base. Participate in special projects (deployments, migrations, continuous improvement).

Work Environment

Team of 4 support specialists + 1 Supervisor and 1 Director. Daily meetings for ticket follow-up and issue management. Collaboration with all departments across the organization. Two-week in-person onboarding with full documentation and training materials.

Profile Sought

Experience:

Minimum 5 years in IT support (Level 2).

Languages:

Bilingual (English and French).

Technical skills:

+ Microsoft 365, Intune, Autopilot, Windows 10/11
+ Ticketing systems (ServiceNow, Jira, Zendesk, etc.)
+ Networking (VPN, DNS, DHCP, firewalls)

Assets:

+ Knowledge of cybersecurity principles
+ Microsoft certifications (MD-102, MS-900)

Personal qualities:

Patience, humility, proactivity, curiosity, autonomy, strong service orientation, and teamwork mindset.

Conditions

Permanent - Full-time

(37.5h/week)

Work schedule:

8:30 a.m. to 5:00 p.m. or 9:00 a.m. to 5:30 p.m.

Hybrid model:

2 days of remote work per week (mandatory presence on Wednesdays + full-time in-office for the first 2 weeks).

Location:

Downtown Montreal office, 5 minutes from Peel metro station.

Benefits

3 weeks of vacation in the first year. 5 sick days and 1 personal day per year. Group insurance (50% covered by the employer, after probation). RRSP matching program. 20% discount on the OPUS public transit card. Reimbursement of leisure or gym memberships up to $300/year + free access to the building's gym. Ongoing training and professional development opportunities. Regular social events and community involvement.

About PEAK

PEAK Financial Group is one of Canada's largest independent networks of financial advisors.

We offer our partners and employees a collaborative and stimulating environment that fosters professional development and service excellence.



Our mission: to support our teams and partners within a secure, high-performing, and human-centered technological framework.



Joining PEAK means becoming part of a people-first organization where ideas, teamwork, and personal growth are valued.