Job Description

Summary Le technicien TI niveau I contribue a la perennite du parc informatique en fournissant un support technique general aux utilisateurs incluant la configuration d'ordinateurs et telephones mobiles, maintient le parc d'imprimantes et les consommables, et supporte les techniciens plus experimentes avec leurs taches et leurs differents projets. Le technicien TI niveau I devra aussi repondre aux appels de depannage et contribuer a la documentation de reference, conformement aux procedures et politiques etablies, le tout dans un objectif de maintien de la disponibilite des systemes et actifs informatiques. Responsable de servir de proprietaire du support de technologie numerique sur site.
The IT Technician Level I contributes to the sustainability of the IT system by providing general technical support to users, including the configuration of computers and mobile phones, maintaining the printer fleet and consumables, and supporting more experienced technicians with their tasks and various projects. The IT Technician Level I will also be required to respond to troubleshooting calls and contribute to reference documentation, in accordance with established procedures and policies, all with the aim of maintaining the availability of IT systems and assets. Responsible for serving as Digital Technology support owner on site.

RESPONSABILITES CLES
Support aux utilisateurs sur place et a distance
Support du reseau cable et sans fil
Support des imprimantes, photocopieurs et autres accessoires
Support aux applications internes et du groupe
Installation et support des ordinateurs
Gestion du systeme de communication et telephones cellulaires
Assurer le suivi de l'inventaire informatique
Maintenir a jour la documentation interne
RESPONSABILITES OCCASIONNEL
Participer activement aux implantations des differents projets informatiques
Maintien de la securite du perimetre physique des batiments (systeme de carte d'acces, cameras)
Surveillance reseau
Disponibilite a etre sur appel le soir et les fins de semaines
QUALIFICATIONS PRINCIPALES : (Etudes, experience, competences) :
DEP Informatique
Minimum 6 mois d'experience pertinente
Vu les interactions courantes avec l'equipe globale situee a l'exterieur du Canada, la connaissance avancee de l'anglais - oral et ecrit - est requise.
Experience dans le support et depannage de Windows 10 et 11, et de la suite Microsoft M365
Experience de travail dans un environnement Microsoft Server 2022 en repertoire actif
QUALIFICATIONS SOUHAITEES:
Connaissances des concepts de base d'architecture reseau
Sens developpe du service a la clientele
Excellentes competences en communication, tant a l'ecrit qu'a l'oral, y compris la capacite de communiquer efficacement avec des publics a la fois commerciaux et techniques.
Organise et motive, avec la capacite de prioriser et de gerer une charge de travail exigeante.
Esprit d'equipe
Expertise technique :
Comprehension de base de MS SQL et de la topologie reseau, y compris les commutateurs, les routeurs et les pare-feu
Connaissance pratique des serveurs MS Windows
Fondement technique de base dans les technologies d'infrastructure
Perspicacite commerciale :
Capacite demontree a mener des taches a terme et a rendre compte de l'etat d'avancement au superviseur
Experience en gestion et amelioration des processus dans un environnement technique
Requis physique
Les requis physiques de ce poste sont ceux generalement associes a un travail de bureau, notamment la capacite de travailler a l'ordinateur et la capacite de travailler en position assise. A l'occasion, un effort physique modere peut etre requis (installation et manipulation d'equipements, cablage, etc.).
Key Responsibilities
On-site and remote user support
Wired and wireless network support
Printer, copier, and other accessory support
Internal and group application support
Computer installation and support
Communication system and cell phone management
IT inventory tracking
Internal documentation maintenance
Occasional Responsibilities
Actively participate in the implementation of various IT projects
Maintain the security of the physical perimeter of buildings (access card system, cameras)
Network monitoring
Availability to be on call in the evenings and on weekends
Required Qualifications:
DEP in IT
Minimum 6 months of relevant experience
Bilingual: French and English. Given the regular interactions with the global team located outside of Canada, advanced knowledge of English - both spoken and written - is required.
Experience supporting and troubleshooting Windows 10 and 11, and the Microsoft M365 suite
Experience working in a Microsoft Server 2022 environment with active directory
Desired Characteristics
Knowledge of basic network architecture concepts
Strong customer service skills
Good communicator
Team player
Excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technical audiences
Organized and self-motivated with an ability to prioritize and manage demanding workload
Desired Characteristics:
Technical Expertise:

• Basic understanding of MS SQL and Network Topology, including Switches, Routers, and Firewalls
• Working knowledge of MS Windows Servers
• Basic technical foundation in infrastructure technologies

Business Acumen:

• Demonstrated ability to drive tasks through completion report status to supervisor
• Experience in process management and improvement in a technical environment

Physical Demands
The physical requirements of this position are those generally associated with office work, including the ability to work at a computer and the ability to work in a sitting position. Occasionally, moderate physical effort may be required (equipment installation and handling, cabling, etc.).
Note:
Cette description de poste est destinee a fournir un guide general du role. Cependant, elle n'est pas destinee a modifier ou a restreindre/elargir les taches requises de chaque employe, telles qu'elles sont definies dans leur contrat de travail respectif et/ou convenues autrement entre un employe et son manager
This is intended to provide a high level guide to the role. However, it is not intended to amend or otherwise restrict/expand the duties required from each individual employee as set out in their respective employment contract and/or as otherwise agreed between an employee and their manager.
Additional Information
Relocation Assistance Provided: No

Skills Required