Job Description

What to Expect

Tesla recherche d'une specialiste au soutien Tesla pour travailler sur l'une des marques de vehicules les plus progressistes au monde. Ce ce poste requiert une interaction de haut niveau avec les clients et les employes. Par consequent, le candidat ideal devra posseder un niveau eleve de competences et d'experience en matiere de service a la clientele.


La responsabilite globale de ce poste est de s'assurer que Tesla respecte ses obligations et ses engagements en repondant aux demandes des clients de maniere precise et rapide. L'equipe d'assistance a la clientele developpe et entretient d'excellentes relations de travail avec les proprietaires de Tesla et les differents services internes afin de repondre soigneusement et efficacement aux preoccupations des clients. Les personnes qualifiees peuvent avoir une experience dans le domaine de l'assistance a la clientele ou dans des fonctions administratives. Les candidats s'epanouiront a la fois dans un environnement independant et dans un environnement d'equipe.



Tesla is looking for a Tesla Support Specialist to work on one of the most progressive vehicle brands in the world. This position requires a high level customer and employee interaction, so the ideal candidate will require a strong level of customer service skills and experience.


The overall responsibility of this role is to ensure Tesla meets its obligations and commitments by responding to customer inquiries in an accurate and timely manner. The Customer Support team develops and maintains excellent working relationships with Tesla Owners and various internal departments to carefully and effectively address customer concerns. Qualified persons may have a background in customer support or administrative roles. Candidates will thrive in both an independent and team environment.

What You'll Do

Offrir une experience client exceptionnelle en repondant aux appels telephoniques entrants et/ou en clavardage avec les clients ayant besoind'assistance pour leur vehicule Examiner et evaluer les preoccupations des clients en ce qui concerne ledepannage et les diagnostics a distance Enseigner a vos clients comment utiliser le libre-service, y compris enaccedant au site Web d'auto-assistance et a la planification de rendez-vous avec l'equipe de service locale Offrir une experience exceptionnelle a nos clients quotidiennement Enregistrer avec precision les problemes et les donnees dans le systeme de gestion de la relation client/de soutien au vehicule


Deliver an exceptional customer experience by taking inbound phone calls and/or chats for vehicle support customers Review and assess customer concerns for possible troubleshooting and remote diagnostics Teach customers how to self-serve including directing to the self-help website and self-scheduling appointments with the local service team Provide an exceptional experience to our customers on a day to day basis Accurately record issues and data into CRM / Vehicle Support System

What You'll Bring

Bilingue ou trilingue (francais, anglais et/ou espagnol) Minimum 2 ans d'experience professionnelle pertinente Un service a la clientele exceptionnel, des competences non techniques et des aptitudes administratives sont indispensables. Capacite a etablir des priorites et a effectuer plusieurs taches a la fois. Maitrise des systemes de gestion de la clientele et de la suite MS Office. Etablir et maintenir des relations de travail positives et cooperatives Travailler en equipe et atteindre des objectifs communs Le candidat retenu pour le poste devra soutenir des projets dans toutes les provinces canadiennes et communiquer quotidiennement principalement en anglais avec le personnel et les clients hors du Quebec


Bilingual or Trilingual (French, English and/or Spanish) Minimum 2 years of relevant work experience Exceptional customer service, soft skills, and administrative skills is a must Ability to effectively prioritize and multitask Fluent in customer management systems and MS Office Suite Establish and maintain positive, cooperative, working relationships Work in a team-based environment and achieve common goal
The successful candidate will be required to support projects in all Canadian provinces and communicate daily primarily in English with staff and clients outside of Quebec




Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.



Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.