Job Description

Department: ANA - ALDO North America Looking to unbox your full potential? STEP UP with the ALDO GROUP. WE'RE ON A JOURNEY TO CREATE A WORLD OF LOVE, CONFIDENCE AND BELONGING The ALDO Group has been on this journey for over 40 years. We believe that our passionate associates are at the heart of our success, and that with them we will lead into our future with kindness. The ALDO Group is committed to diversity and inclusion, not only now, but for the long term. We strongly encourage people who are Aboriginal, racialized, have disabilities, come from gender and sexually diverse communities and/or have intersectional identities to apply for employment with us. At ALDO Group, we will always strive to take steps to create a diverse and inclusive work environment that promotes equal opportunity and accountability.#WeAreALDO
STEP UP EXPERIENCE

• Recognition programs to showcase your talent!
• To be part of a company that takes a stand on issues affecting people, the environment, and our partners
• Summer Fridays (because Summer is for fun)
• Purchase discount on merchandise sold in all our divisions.
• Family & Friends events with discounts on our products
• Subsidized cafeteria & daycare
• Subsidized public transportation and free parking
• On-campus gym with access to a trainer
• Flex schedules and telecommuting
• Sick days
• Attractive total compensation!

YOUR ROLE The team: The Consumer Experience team’s mission is to optimize the shopping experience for consumers (both in stores and on ecommerce) and grow loyalty. Beginning with research, to pilot and implementation, the team’s purpose is all about framing what is next for our service model.
The focus: leading the Store Experience vertical within Consumer Experience team, you will focus on evolving and redefining the retail model, store services, optimizations for associates and establishing the hybrid model for digital integrations.
The role in details: Reporting to the Vice President - Consumer Experience, the Store Experience Senior Manager’s main goal will be to plan, manage & deliver successful store related enhancements and innovative brand activations, for all brands of the ALDO group including Aldo, Call it Spring and Globo. Leading the Store Experience Center of Excellence (CoE), they act as the user experience vision keeper cross-departmentally, advising on best practices and supporting execution of various projects, frame & drive opportunities for new services, applications, or S&Ops process optimization. Supported by project managers, the Senior Manager’s daily activities including driving the deployment of strategic initiatives, projects or pilots for stores. This includes requirement gathering, task attribution, timelines, rollout strategy, training and communication and overall coordination between teams. This role will provide leadership, entrepreneurship and dedication while partnering with a network of internal and external design/creative profiles, business & operations stakeholders and technology profiles in delivering and tracking small to large initiatives in stores, from pilot to full rollout. The role requires to manage a team of experts in the field of store experience project management and testing.
Responsibilities

• Leads diverse initiatives meant to enhance the shopping experience by optimizing the associate’s ways of working, leveraging technology to evolve services and improve operations & processes
• Act as a strategic interface with Sales & Ops, Brand Commercialization, Brand team and Store Design to determine opportunities to enhance the store experience, collect requirements, frame and deliver interdepartmental projects, advise on best practices and recommend future strategies
• Leads the store experimentation and pilot plan, meant to assess the impact of new initiatives, including planning and leading working sessions with key stakeholders to build the framework for these initiatives, establishing the process to support operational adoption of new services in store (comms plan, training strategy, process evolution) and driving the related store deployment
• As the strategic voice of Sales & Op, collects the opportunities or requirements (with multiple teams: ops, ecomm, Bcomm, dev, BI, etc.) to enhance our Store Experience, while highlighting the needs for new tools/features/services/processes

• Manages Project Managers (internal and external 3rd party partnerships) and a Data Analyst (responsible for performance reporting on all pilot initiatives) to support:

• Effective project oversight and governance of the projects, reporting, insights and data-based recommendations
• Proactively providing solutions or mitigation plans to intricate problems which could prevent proper execution or undermine the implementation velocity of initiatives
• Identifying and managing relationship with innovative & agile vendors, suppliers, consultants and general contractors to gain ‘’speed to market’’ in delivering and testing innovative projects, when required
• Reviewing established work schedule & financial planning from brief inception to delivery to ensure the projects are delivered on time

• Providing timely and effective communication to all stakeholders on the project status, issues & risk

DO YOU HAVE THE PROFILE WE'RE LOOKING FOR?

• 7 to 10 years of practical experience managing retail project, cross-functional projects or teams, involving Designers, Marketers, Operations, IT and other internal & external stakeholders and resources
• Strong leadership & entrepreneurship skills
• Experience in on-going, high speed delivery & tracking of in-store project pilots
• Flexible, collaborative and able to manage and prioritize multiple tasks/projects simultaneously to maintain teamwork and optimal project flow.
• Ability to handle several projects simultaneously and to work under pressure
• Strong organizational and communication skills – strong verbal and written communication skills
• Analytical and research driven, understanding of analytics, test & learn, and pilot programs an asset
• Highly adaptable to rapidly changing environment, project scope and priorities
• Solution driven, open minded and capable of ‘’thinking out of the box’’
• Knowledge and understanding of Agile methods, waterfall and hybrid systems, applied to development, design, marketing and operation
• Experience with collaborative tools and methods - Google Suite, Slack, Jira, etc.
• Knowledge of service design and design thinking
• Fluency in Excel, Word, PowerPoint, and Cloud equivalent (Google Slides, Doc, Sheets)

Don't wait any longer: STEP UP with us. We want to meet you! WANT TO KNOW MORE ABOUT US? HERE ARE SOME FUN FACTS. Present in more than 100 countries, the ALDO Group has established itself with strong brands: ALDO/ALDO Accessories, Call it Spring and Globo. Guided every day by its purpose “A journey to create a world of love, trust and belonging”, the organization is simply unique. What makes our culture so one of a kind is our people’s passion for innovation, excellence, craftsmanship, entrepreneurship and diversity, as well as their empathy and friendliness. In addition, our associates all have an insatiable curiosity!
JOB SNAPSHOT

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Employee Type:

Full-Time

Location:

Montreal

Job Type:

General Business
Management
Retail

Experience:

Not Specified

Date Posted:

16/8/2022