At Coast Capital, we're not dreaming about a better future, we're building one.
As a member-owned cooperative, we're helping our members with their real goals and real challenges so they can live the real life they want. It's what we've been doing for over 80 years, and it's why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone - because when our members do well, we believe our communities should do well too.
Senior Manager, Member Experience Intelligence (14 month contract)
Location: British Columbia (CA-BC), Surrey
Job Type: Temporary (14 month)
myWork Options: In-person, Hybrid, Remote
What's the job?
The Senior Manager, Member Experience Intelligence is an innovative, operationally minded strategic leader who will be responsible for ensuring that the members' voice is represented across the organization. In this role, they collaborate with senior leaders and stakeholders across the company in order to understand & measure the member experience, drive improvements across the enterprise, and continue to champion best-in-class experience standards. The Senior Manager, Member Experience Intelligence will also be responsible for evolving, creating and maintaining a plan integrating Net Promoter Score (NPS), Member Effort Score (MES)and other CX metrics into the Voice of Member Program, member journey work and other initiatives to enrich understanding, drive focus and inform prioritization of member-centric actions. The ideal candidate will have a passion for the member and a keen interest in influencing business performance through insights.
What you'll get to do:
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