Who are we?Prism Eye Institute (PEI) has been serving the communities of North York, Brampton, Oakville/Mississauga and surrounding areas for over 50 years. In 2020 North Toronto Eye Care (NTEC) merged with Prism Eye Institute, to form Prism Group Holdings (Prism) and the largest Ophthalmology practice in Canada. In 2022, PEI further strengthened a partnership with Vision Group Canada (VGC) and is working to expand its footprint nationally. VGC operates over 50 clinics and 70 surgical facilities performing over 100,000 procedures annually. PEI is an internationally renowned institute with 5 facilities and 2 surgical centres, serving over 200,000 patients and perform 10,000 surgeries each year. Prism is a centre of excellence providing a full spectrum of eye care and recognized for handling some of the most complex eye diseases in the world.Job BriefWe are looking for a Senior Manager of Patient Experience (SMPE) to join the team at our Oakville and Brampton location . The SMPE is responsible for managing systems and the performance of the front desk, contact center and bookings & referrals. The SMPE will be integral in continuous quality improvement, strategic and fiscal planning as well as program development. The SMPE will also be responsible for migrating policies, procedures and systems with newly acquired and/or merging clinics.What you will do:
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