Job Description

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit



What You'll Be Doing

Fusion is responsible for protecting our clients and our bank by holistically combatting financial crime threats which cross multiple domains including: Corporate Security, Information Security and Fraud. By integrating and analyzing cross-pillar intelligence and data, Fusion develops a more accurate picture of threats and coordinates protective actions to mitigate threats, reduce loss and better enable our clients' ambitions to become a reality.

As part of CIBC's Fusion team, we are looking for someone to manage the communications provided to CIBC Senior Executives on incidents managed by the Fusion team, with the key outcomes of improving leadership's ability to make decisions and generate greater understanding of incidents affecting the interests of CIBC.

This position reports to the Senior Director, Fusion Response. Your exposure and responsibility to work with all fusion teams and CIBC executive leadership will help to increase strong partnerships, support the Fusion value proposition and bring greater awareness of incident management to the organization.

At CIBC we enable the work environment most optimal for you to thrive in your role you'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

How You'll Succeed

Fusion incident communication frameworks and protocols: Refine and execute against Fusion communication frameworks and protocols to provide early notification and ongoing updates to CIBC Executives on Fusion-managed incidents. Convert technical incident details into polished and easily consumed communications for broad, leadership-based audiences across CIBC.

Partner with relevant teams: Develop core Fusion messaging and promotional details for internal and external consumption. Improve and maintain all Communication guidance and educate Fusion teams on refining messaging and understanding the needs of core audiences. Develop communication practices and tools for Fusion stakeholders that will result in a reduction in response time during incident coordination.

Monitor and stay current on developing news items and trends that may impact CIBC: Maintain an understanding of CIBC businesses and products, keep current with key business initiatives. Perform on-call duties for Fusion incident response during off-hours as part of CIBC's incident and event management process.

Who You Are

You can demonstrate experience in: Highly developed communication skills, with well-developed written and presentation capabilities, and have the ability to convey complex information and concepts in understandable terms within short timelines. Pay close attention to detail and can review and proof copy revisions. Experience working with incident response and physical security, technical cyber, or fraud teams would be an asset. Experience directly or indirectly leading, overseeing and managing a team or group(s) of teams.

You act with urgency and deliver effectively under tight timelines: Meet business objectives by managing relationships and working effectively with internal and external partners including Information Security, Corporate Security, Fraud, and other lines of business and partners and vendors.

You possess excellent organizational skills: including the ability to present options in business terms to both IT and business staff including executives. You are able to work in a fast-paced, operations centre. Capable and available to support incident management in a 24/7 environment

You have knowledge of: Industry standard security best practices for information security, cyber security operations, physical security, and/or fraud management would be an asset. Knowledge of business and technology standards would also be an asset

What CIBC Offers

At CIBC, our people are our greatest asset. You'll become part of a diverse community that acknowledges everyone's unique talents and empowers teams to do what's right for the client, and to do it well. As part of our team, you will:

Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and at home

Connect: Work in a place where the right technology and infrastructure fosters innovation, collaboration and creativity

Develop: Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, individual development planning, and comprehensive product training

Prosper: Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits program, and employee share purchase plan

**Prior to starting in this role, security checks, including a criminal record check must be successfully completed to the satisfaction of CIBC. An annual criminal record check may also be required.

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location Toronto-CC East 12th Floor

Employment Type Regular

Weekly Hours 37.5

Skills

Emergency Communications, Executive Briefing, Executive Communications, Executive Summary, Incident Communications