Senior Analyst, Customer Insights
Toronto, ON, Canada
Job Description
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Join us in making vacation dreams come true !
Are you searching for a fun, passionate, travel loving team? \xe2\x80\x93Sunwing has the EPIC work culture you have been searching for. We are currently looking for a Senior Analyst, Customer Insights to join us in making vacation dreams come true. As the Senior Analyst, Customer Insights you will be responsible for supporting the business with actionable customer insights that drive business decisions and uncover customer engagement and revenue generating opportunities. This position will also support business partners in their strategy planning by sharing relevant insights and analysis of customer behaviors. The position reports to the Director, Customer Data Strategy, Insights & Analytics and will be located in Toronto, ON. Apply now and have your career soar to new heights - under our wing!
W ork Perks :
- Remote and/or Hybrid Work Opportunities
- Great travel perks!
- Goodlife Corporate Discount
- Comprehensive benefits package
- RRSP Matching Program
- Growth opportunities
- Free Parking
- Open concept, collaborative workspace
- Fresh Caf\xc3\xa9 with delicious snacks and meals at a subsidized price!
- Opportunity to give back through our social responsibility initiatives
- See for yourself! @sunwinglife
What You\xe2\x80\x99ll Do:
- Timely and consistent delivery of regular and ad-hoc reporting
- Collaboration with internal partners on key processes
- Explore the data and uncover customer insights
- Contribution to overall Data and Analytics knowledge and methodology
- Deliver data-driven customer insights to understand customer behavior and identify key drivers and business opportunities that support strategic business decisions
- Work closely with different stakeholders to understand how they plan strategy to add customer lens to it
- Build and share tools e.g., customer dashboard, to provide self-serve access to customer data throughout the business
- Analyze campaign results and report performance with recommendations to stakeholders
- Act as an advocate for the customer by placing them at the forefront of all decision-making and design processes
- Embrace and seek out technology that creates high tech and high touch solutions for customers
- Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them
What You\xe2\x80\x99ll Need:
- Minimum five (5) years of work-related experience
- Post-secondary education in a quantitative discipline: Statistics, Economics, Engineering, Operations Research, Applied Mathematics, Commerce, or Computer Science preferred
- Solid SQL skills for querying relational databases
- Experience using and implementing visualization tools like Power BI
- Moderate to advance Excel skills
- Working experience in campaign management or CRM is an asset
- Travel industry experience a plus
- Strong understanding of databases and data structures and ability to work with large and complex technical data sets
About Us:
Sunwing Travel Group is the largest vertically integrated travel group in North America and during this unprecedented time, we are continuing to search for top talent. We are looking for candidates who are EPIC (entrepreneurial, passionate, innovative, and customer-centric) to join our team and help deliver our purpose \xe2\x80\x9cpassionate people making vacation dreams come true\xe2\x80\x9d.
To learn more about our Safe with Sunwing commitment and how Sunwing is keeping its employees and customers safe here: https://rb.gy/havndq
We thank all who apply however only those who meet the qualifications will be contacted. At Sunwing, diversity is important to us, follow this link: https://rb.gy/uqytsl to learn about how Diversity and Inclusion has always been, and continues to be, a top priority for us. We are proud that our workforce is made up of passionate people from all experiences and backgrounds. We are also committed to employment equity and to fostering an inclusive, accessible environment. We welcome applications from everyone. We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email arozario@sunwing.ca
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Job Detail
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Job IdJD2140554
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationToronto, ON, Canada
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EducationNot mentioned