Job Description

At Coast Capital, we're not dreaming about a better future, we're building one.

As a member-owned cooperative, we're helping our members with their real goals and real challenges so they can live the real life they want. It's what we've been doing for over 80 years, and it's why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone - because when our members do well, we believe our communities should do well too.

Senior Analyst, Customer Analytics

Location: British Columbia (CA-BC)

Job Type: Full Time

myWork Options: In-person, Hybrid, Remote

What's the job?

The Sr. Analyst, Customer Analytics plays a key role in applying Business Intelligence to better understand customer segments, behavior, and opportunities. In delivering robust customer analytics, insights, and propensities, the enterprise will be empowered to enhance customer experience and build share of wallet. The incumbent will collaborate with stakeholders and their respective portfolios in driving business strategies including financial product analysis, member acquisition and end-to-end sales processes. This position will also contribute to corporate development strategy including branch location, expansion, and growth opportunities.

What you'll get to do:

• Responsible for understanding business and growth objectives to effectively build data and analytically driven solutions.
• Partner with Coast Capital lines of businesses to support, build and execute business initiatives and to help build analytics partnerships across the enterprise.
• A strong focus on the customer to define customer segments and intimately understand corresponding values and needs.
• Key deliverable is to build analytical process to define customer segment, values, and product propensity and effectively leverage knowledge to cross sell customers. Mandate to leverage data to build statistical propensity models.
• Recommend and execute the development and delivery of Tableau reports, including collaborating with internal teams to optimize processes and effectiveness.

What are we looking for?

• Minimum 7 - 9 Years of Job-Related Experience.
• Bachelor's Degree or a diploma requiring 3 - 4 years of full-time study.
• A Master story teller of data
• Strong knowledge with Tableau and SQL.
• Experience working with CRM systems.
• Strong knowledge of Microsoft Office toolset.
• AWS Experience an asset
• Financial services experience an asset

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Why join Coast Capital?

Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.

Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we're doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.

A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.

Work where you're most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.

Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.

Retirement options. We also take care of our employees once they retire. That's why we offer the choice of a defined contribution or defined benefit pension plan or RSP's.

Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits.

Real recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We're human, which means we like to have fun with events, celebrations, and recognition throughout the year.

An award winning culture. We're a Platinum member of Canada's Best Managed Companies and are regularly recognized by Canada's Most Admired Corporate Cultures and the BC Top Employers Awards.

We reinvest 10% back into the community. When we do well, our communities do well. That's why since 2000 we've invested over $90 million into our member's communities.

Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.

Equity, Diversity & Inclusion at Coast Capital

At Coast Capital, we value diversity, equity and inclusion. We're not all the same and we like it that way. We don't just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

COVID-19 at Coast Capital

Coast Capital Savings is committed to the health and safety of our employees, member, and communities. With this commitment in mind, Coast Capital complies with all public health mandates (provincially and/or federally, as applicable) and has implemented various safety measures, including requiring all employees to be fully vaccinated against COVID-19, and making COVID vaccination a pre-condition to employment with Coast Capital. All successful applicants must provide acceptable evidence of full vaccination against COVID-19, before any contract of employment becomes final and binding, and before your start date can be set.

Exceptions may apply where vaccination is not possible for medical or religious reasons that are protected under Canadian human rights laws. Should successful applicants require a medical or religious accommodation related to vaccination please discuss whether an exception may apply with your Talent Acquisition Advisor.