Job Description

Job description

Opening up a world of opportunity.

We're a financial services organization serving more than 40 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses.

We're here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our customers, our people and our communities.

Wealth and Personal Banking

We help clients to manage, protect and grow their wealth. We offer a range of services from personal banking, mortgages and loans to investment, savings and wealth management products. Our international network and breadth of expertise enables us to support individuals, families, business owners, investors and entrepreneurs around the world.

About the role:

• The Senior Analyst, Customer Due Diligence (CDD) role involves completing CDD reviews for Retail Banking and Wealth Management customers. Reviews are to be completed within the required SLA and must meet quality standards.
• The role encompasses a number of tasks involving KYC analysis, customer engagement, and working in a regulatory environment. Focus is on high quality and sound judgment. Aspirants are expected to conform to AML Regulations, policies, and procedures. The role requires one to perform outbound customer contact for the purpose of obtaining sensitive personal information from both Premier and non-Premier clients. The aspirant needs to build rapport and trust with these clients in order to ensure the highest level of customer satisfaction while fulfilling our regulatory requirements.
• This role also involves liaising with relationship managers and other various stakeholders thus ensuring timely resolution of queries. The aspirant must ensure high quality operational results.

Responsibilities:

• Promote an environment that supports diversity and reflects the HSBC brand.
• Need to build strong RBWM system and product knowledge to ensure a thorough understanding of our customer base and the services and products they use.
• The most significant challenge in the role is ensuring the highest standards of customer service in terms of timeliness and customer experience, as these are key services that also differentiate the bank's offerings to customers and will accordingly impact customer loyalty and future business customer intends to do with HSBC. The aspirant must be able to handle personal customer information in a professional and customer-service oriented way.
• Double-hat the roles and responsibilities of customer contact and completing CDD Reviews. The aspirant will be required to work on all types of CDD reviews of all risk ratings and RBWM customer types.
• Fully understand the existing regulatory environment and processes of the business and impact on day-to-day activities.
• Be aware of changes in the Financial Crime Risk environment and business needs
• Interacting with customers with challenging personalities including those who may be reluctant to disclose personal information
• Need to ensure they are able to keep their "cool" not allowing frustrated callers to get to them
• Ensure compliance of both general, anti-money laundering and anti-terrorist financing (AML/ATF) compliance controls as well as operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues.
• To abide by the Group business risk and control management policy by containing Information risk in conjunction with relevant compliance Department. The term compliance embraces all relevant laws, rules and codes with which the business has to apply.
• Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.

Requirements

• A Bachelor's degree or with equivalent industry/functional experience
• Computer literate and ability to work on basic applications like Microsoft Excel, Microsoft Word and Microsoft Outlook
• Excellent Communication skills in English - written and verbal
• Ability to be flexible and willing to change along with changes in corporate and department objectives in addition to recommending changes to assist in meeting these objectives.
• Ability to balance quality and quantity (volumes) with primary focus on quality.
• Ability to learn quickly and adapt to evolving and changing priorities. Procedures change frequently; selected candidates are expected to implement the changes immediately with minimal training.
• Is self-motivated, pragmatic (sense of urgency is a must)

Additional Information / Specific Skills (If Any):

• Previous experience in working for AML/KYC teams is desirable.
• The role holder may be required to be proficient in multiple languages (Cantonese, Mandarin, French).

HSBC Proud

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

We encourage all Black people, Indigenous People of Canada and people with disabilities to self-identify in their applications. Please contact our Canada Careers mailbox ( ) with any additional inquiries or for support and reasonable accommodations during the selection process.

If this is not the ideal role for you, we invite you to so we can update you about job opportunities and career events in your area of interest. We are always looking for people with purpose and ambition who can help build the bank for the future.