Job Description

Role Summary

As the Sales Programs Administrator, you are responsible for supporting the Sales Team with the efficient delivery of Regional Training events and for managing the administration of the After Training Survey process for all Eminence Trainings. In this role, you will also assist the Sales & Loyalty Programs Team to deliver the operational elements of Eminences sales programs reliably and efficiently, while continually seeking opportunities to streamline and improve processes and assist with optimizing organizational return on effort. You will report directly to the Sales & Loyalty Program Manager and work closely with the Sales Programs Coordinator.

Responsibilities

• Work cross-functionally with the Outside Sales Team and Customer Education Team to coordinate the locations, dates, and staffing needs for Eminence's Regional Training Events. These events occur throughout the year with the number of attendees ranging from 50-200 spa professionals.
• Coordinate venue booking logistics, catering requirements, the gathering of educational content needs, and shipping of support materials.
• Oversee event registration in partnership with the Inside Sales Team.
• Liaise with the Supply Chain Team to ship supplies and equipment for events as required.
• Coordinate the collection of feedback and After Training Surveys, support debrief meetings, and prepare reports to distribute to key stakeholders
• Partner with the Sales & Loyalty Program Manager, Director of Outside Sales, and VP of Sales & Business Development on budgeting for the Regional Training events and coordinate expense reimbursements and vendor invoice submissions to the Eminences Finance team.
• Maintain Standard Operation Procedure (SOP) documentation and contribute to process improvement discussions.
• Work with the Sales Program Coordinator to set up and track the progress of timelines for Sales Programs, including but not limited to:

• Annual forecasting process
• Sales performance reviews (Spa Locator & House Move Reviews)
• Cross Departmental programs (Planogram, Holiday Gifting, Year-end Mailing)
• Travel may be requested to attend and/or support events in North America.

Qualifications

• Project coordination and general administration experience - minimum 2 years
• Sales support or equivalent experience - minimum 1 year
• Customer Relationship Management (CRM) software experience - minimum 1 year
• Event Planning or Coordination experience - an asset
• Project Management & Event Management/Ticketing software experience, e.g., Asana, Trello, Excel, MS Project, Eventbrite - an asset
• Experience working on-site with venue support or technical personnel - an asset.
• Experience coordinating virtual events or webinars e.g., Zoom, Eventbrite Online Events - an asset
• Background in the Esthetics or Health and Beauty industry - an asset
• Excellent time management, attention to detail, problem-solving, multi-tasking, and prioritizing capabilities
• Exceptional verbal/written communication, interpersonal, and computer skills (especially MS Word, Outlook, PowerPoint, Excel, and MS Teams)

Total Rewards

• Competitive salary, quarterly and annual bonuses based on individual and company goals
• 100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discounts
• Focus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards

The Application

Please submit a resume with a cover letter.

Closing date for applications: Wednesday, August 30th, 2023, at 9pm PST.

Our Company

Eminence Organic Skin Care provides premium products and unparalleled service to leading salons, spas, beauty professionals, and retail customers. For more than 14 years in a row, skin care professionals have voted Eminence Organic Skin Care as their Favorite Skin Care Line and their favorite company for Product Education. As a Certified B Corporation, we are looking for Team-members who seek to positively impact lives within our communities, give back through philanthropic endeavours, and make choices to exemplify sustainability and be stewards of the environment.

Eminence Organic Skin Care is proud to be an equal opportunity employer. We are passionate about maintaining an inclusive workplace that encourages and values diversity.

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Eminence Organic Skin Care