Job Description

As a Sales Operations Analyst you'll be responsible to drive operational excellence across

Canada, LATAM, and APAC

. This role ensures seamless logistics, sales operations, and process optimization. The ideal candidate will have a deep understanding of supply chain management, sales support, and international market dynamics, with a proactive, entrepreneurial approach to problem-solving.

Primary Responsibilities:

Sales Operations:

Order and Backorder Management:

+ Process weekly orders and manage backorders for assigned channels, ensuring timely and accurate shipments. + Minimize order discrepancies and proactively resolve issues to maintain customer satisfaction.

Channel Performance Management:

+ Monitor and maintain dashboards that report on WOS (Weeks of Supply), sell-through, forecast accuracy, STOO (Sell-Through Order Outlook), and other critical analytics for your channel. + Own CPFR (Collaborative Planning, Forecasting, and Replenishment) initiatives with retailers, tracking and managing monthly variances.
+ Utilize data to drive business planning and make rapid, entrepreneurial business decisions.

Customer Relationship Management:

+ Develop and maintain strong customer relationships with inventory and supply teams. + Lead projects that create positive change, improve service levels, and enhance customer loyalty.

Revenue and Inventory Optimization:

+ Develop short-term revenue projections based on customer inventory and ordering cycles (STOO). + Communicate allocation and manage the consequences of supply shortages with customers to optimize ROI.
+ Ensure efficient, profitable execution of business across all channels and retailers.

Logistics and Supply Chain Management:

Inbound Shipment Tracking:

+ Monitor and track incoming shipments to ensure timely and accurate delivery. + Quickly resolve transportation delays and issues.

Customs and Compliance:

+ Prepare and maintain customs documentation for imports and exports, ensuring full regulatory compliance.

Inventory Management:

+ Oversee SAP-based inventory processes, including receiving, reconciliation, and monthly inventory checks. + Manage inventory transfers between locations to ensure optimal stock levels.

Revenue Cut-Off Verification:

+ Compile and verify end-of-month revenue data for accurate financial reporting.

Excess Inventory Management:

+ Track and manage excess inventory levels, focusing on reducing overstock efficiently.

Carrier and Invoice Management:

+ Track outbound shipments, verify carrier invoices, and resolve chargeback disputes.

Required Skills and Qualifications:

4-5 years of experience in supply chain and/or sales operations, ideally within consumer-packaged goods. Experience working with national retailers (Best Buy, Target, Walmart, Amazon) is preferred. Bachelor's degree in Business, Supply Chain Management, or a related field is preferred. Strong analytical skills with advanced Excel capabilities (VLOOKUP, pivot tables). Experience with SAP or other ERP systems is a plus. Ability to quickly summarize and articulate complex situations. Entrepreneurial mindset with a proactive, problem-solving attitude. Strong communication and project management skills. * Ability to manage multiple priorities without day-to-day supervision.