Job Description

Position Title: Senior Specialist, Sales Operations (Telework/Hybrid)Status of Employment: Temporary Long-Term (Fixed Term)Position Language Requirement:Language Skills:Work at CBC/Radio-CanadaAt CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance.Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.Unposting Date: 2024-05-28 11:59 PMThis role is a hybrid work arrangement. Work schedule to be discussed with Hiring Manager according to the guidelines defined by the department.14 month temporary position starting in August 2024.Your roleAs an Operational Business Analyst, you will provide day-to-day operational support to the members of the Media Solutions team. You will take an active role in departmental initiatives involving business processes and technology to increase overall productivity and revenue.Reporting to the Associate Director, Strategic Operations Manager, your duties will revolve around building and maintaining regular contact with users regarding reports, procedures, training materials and opportunities. You will also be responsible for assessing the impact of software upgrades on processes and communicating changes to users and other team members.You will advise users how to utilize systems and tools to achieve business objectives, ensure revenue retention and coordinate with areas outside of Media Solutions in order to provide smooth integration points and prevent loss of data. You will perform analysis on current business practices and technology and recommend process improvements to increase operational efficiency and cost-effectiveness. Working in collaboration with other departments, you will devise requirements and testing methods for new processes and for fixing bugs.Additionally, you will assist with change management as it relates to new activities and processes, as well as participate in strategic planning and new business process decision-making.We are looking for a candidate with the following:University degree in business and/or equivalent plus three (3) years\xe2\x80\x99 related work experience.Extensive knowledge of OnAir.Broad knowledge of business and production processes, along with detailed knowledge of functions regularly performed by revenue, scheduling, broadcast services and finance.Good understanding of applications and knowledge of the process flow between OnAir, RMS, TIPPS, BW and RRT systems.Strong knowledge of scheduling, marketing, selling and airing television, as well as familiarity with post-broadcast analysis, advanced Salesforce and/or other CRM knowledge.Advanced skills in MS Office applications, specifically Word, Excel and PowerPoint.Solid knowledge of Google applications.Experience training team members of varying knowledge and skill levels.Excellent interpersonal skills and highly experienced at dealing with clients/users at all levels, individually and in groups.Excellent verbal and written communication.Excellent technical writing skills.Ability to analyze root causes of operational problems and provide resolutions.Superior organizational skills with the ability to prioritize and resolve multiple issues.Advanced proficiency in French (spoken and written). Bilingualism (English and French) is mandatory.Travel and/or working on evenings/weekends may be required.Candidates may be subject to skills and knowledge testing.We thank all applicants for their interest, but only candidates selected for an interview will be contacted.CBC/Radio-Canada is committed to being a leader in reflecting our country\xe2\x80\x99s diversity. That\xe2\x80\x99s because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That\xe2\x80\x99s why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada\xe2\x80\x99s public broadcaster. For more information, visit the of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to .You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our . All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on . In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.Primary Location: Broadcast Centre 205 Wellington St. W., Toronto, Ontario, M5V 3G7Number of Openings: 1Work Schedule: Full time

CBC/Radio-Canada