Job Description

About Us

We are a small to medium-sized patio furniture import and wholesale company with a straightforward structure and a hands-on team. As the owner-led business, we work closely with major North American retail partners and value long-term relationships built on reliability, responsiveness, and quality.

We are seeking a

Sales & Operations Manager

to take on a key leadership role in managing our major accounts and overseeing the day-to-day operations of our office. This is a pivotal position in our company, reporting directly to the President.

Job Title:

Sales & Operations Manager

Location:

Greater Toronto Area, ON (On-site)

Salary:

$90,000 - $130,000 per year, commensurate with experience

Benefits:

Employee health benefits included

Key Responsibilities

Sales & Key Account Management (?50%)

Act as the primary point of contact for major retail partners including

Menards

,

Do it Best

,

Canadian Tires

and

Costco

etc. Manage annual sales programs, seasonal planning, and order flow for key accounts. Lead and attend

U.S. trade shows (2x/year)

and

customer visits (approximately 3x/year)

to maintain strong business relationships.

Work with and manage U.S. sales representatives

to support programs, coordinate activities, and ensure consistent communication with customers Monitor sales performance and work closely with customers to support ongoing growth initiatives.

Operations Management (?50%)

Oversee daily office operations to ensure smooth order processing and fulfillment. Collaborate with the

Inventory Planner

to support domestic e-commerce and retail channels. Work with the

Bookkeeper

to review accounts receivable weekly and address outstanding issues. Supervise the

Order Processing Clerk

and

Sales Assistant/Junior Account Manager

, ensuring accuracy and efficiency in administrative and sales support tasks. Contribute to improving internal systems and processes as the business grows.

Qualifications

5+ years of experience in

sales/account management

, ideally within wholesale, retail, or consumer goods sectors. Strong understanding of working with

major North American retailers

. Excellent communication, negotiation, and relationship-building skills. Strong English communication skills (written and spoken) required. Proven ability to manage multiple priorities and lead small teams effectively. Comfortable with moderate travel to the U.S. for trade shows and customer meetings. Highly organized and detail-oriented, with a proactive and hands-on approach. College or university degree in business, marketing, or related field preferred.

Why Join Us

Opportunity to play a

key leadership role

in a growing, entrepreneurial company. Direct impact on major retail relationships and internal operations. Competitive salary and health benefits. Work closely with ownership in a collaborative, fast-paced environment.
Job Types: Full-time, Permanent

Pay: From $90,000.00 per year

Benefits:

Extended health care On-site parking
Ability to commute/relocate:

Richmond Hill, ON: reliably commute or plan to relocate before starting work (preferred)
Language:

English (preferred)
Work Location: In person