Job Description

Job Title: Sales and Service Manager

Location:

Mount Nemo Sales and Service - 5025 Guelph Line, Burlington, ON

Reports To:

Owner

Job Type:

Full-Time

About Us

Mount Nemo Sales and Service is a trusted, full-service lawn and garden equipment dealership proudly serving the rural Burlington and Halton community since 1976. As an authorized dealer of top-quality brands like Toro and Stihl, we offer equipment sales, rentals, and expert repair services.

Position Overview

We are looking for an experienced and driven

Sales and Service Manager

to lead our front-of-house operations. This individual will play a key role in

driving equipment sales

,

growing our rental business

, and

managing the day-to-day operations of our service department

. This is a hands-on role in a fast-paced, customer-focused environment.

Key Responsibilities

Sales & Rentals

Assist walk-in customers with the selection of new equipment, offering knowledgeable and honest advice Close sales and process transactions accurately using POS systems Maintain merchandising standards and ensure showroom is well-stocked and organized Grow the rental business by promoting offerings and managing rental logistics Track and follow up on customer inquiries, quotes, and rental returns

Service Team Management

Oversee the daily operations of the service department including scheduling repairs, diagnostics, and equipment tune-ups Coordinate workflow for mechanics and prioritize service jobs Provide clear communication between service staff and customers Monitor timelines and quality of repairs to ensure customer satisfaction Ensure service records and documentation are up to date and accurate

Team Leadership

Provide guidance, training, and daily direction to the service team Support a positive and efficient work environment Identify opportunities for improvement in service and sales operations

Operations

Monitor inventory of equipment, parts, and rental units; coordinate restocking as needed Ensure rental equipment is cleaned, maintained, and ready for use Handle warranty claims and liaise with manufacturers and suppliers as needed Uphold safety, cleanliness, and professionalism in the store and workshop areas

Qualifications

3+ years of experience in retail sales, service, or management--experience in outdoor power equipment or similar industries strongly preferred Strong knowledge of small engines, lawn & garden equipment, or mechanical service is an asset Proven ability to lead a team and manage customer relationships effectively Strong organizational and multitasking skills Excellent verbal and written communication Basic proficiency with computers and POS systems Valid driver's license required

What We Offer

Competitive salary based on experience Full-time, year-round employment Supportive and friendly work environment Staff discount on parts and equipment Opportunities for professional growth and advancement
Job Type: Full-time

Pay: $60,000.00-$70,000.00 per year

Benefits:

Dental care Extended health care
Work Location: In person

Expected start date: 2025-07-28