Job Description

DUTIES AND RESPONSIBILITIES

1. Customer Service with a Smile

Greeted customers warmly and offer assistance with merchandise Answer questions about products, prices, or promotions Handle customer concerns or returns with patience and professionalism

2. Cash & Sales Handling

Operate cash registers, POS systems and process sales accurately Maintain records of transactions and balanced cash drawers at closing Issue receipts, process refunds, and handle debit/credit transactions

3. Merchandising & Inventory

Receive, unpack, and price new stock Organize displays to reflect seasonal themes or promotions Monitor inventory levels and assist with restocking when needed

4. Shop Maintenance & Presentation

Keep the store tidy, clean, and visually appealing Arrange products neatly and ensure shelves are fully stocked Handle light cleaning duties (dusting, sweeping, wiping counters)

5. Knowledge of the Shop's Purpose

Share the story behind items, especially local crafts or museum-related pieces Promote fundraising items or special collections (especially in nonprofit settings) Encourage donations or memberships if tied to a cause or museum

6. Administrative & Support Tasks

Assist with inventory audits and ordering supplies Prepare sales reports or assist with end-of-day reconciliation Collaborate with other departments (curator, admin, volunteers, etc.)

7. Event or Promotion Assistance

Help coordinate gift shop sales during special events or holidays Support marketing by suggesting items for features or social media posts Decorate the shop or windows to match upcoming campaigns

8. Office Administration and Support

Perform general administrative tasks such as answering phones, responding to emails, and managing correspondence.

Maintain and organize office files, records, and documents.

Assist with scheduling meetings, preparing meeting materials, taking minutes, and supporting the preparation of reports and presentations.

9. Comprehensive Knowledge and Coordination

Provide information about the ship and the Canadian Naval Memorial Trust to visitors, enhancing their overall experience.

Assist with event planning and coordination for Trust-related activities and functions, demonstrating a willingness to learn and share knowledge about Canadian naval history.

10. Skill Development:

Attend lectures, participate in a reading/study program, and engage in hands-on practical activities to continually enhance knowledge and tour guiding skills.

Practice and refine guided tour techniques through training sessions and on-the-job experience.

11. Supervisory:

Perform any additional tasks as assigned by the supervisor based on organizational needs and priorities.

Job Type: Seasonal
Contract length: 2 months

Pay: $15.20-$17.20 per hour

Schedule:

Monday to Friday Weekends as needed
Language:

English (preferred)
Work Location: In person

Expected start date: 2025-07-04