Job Description

This is a temporary part-time assignment for approximately 8 months to assist with COVID relief Sinai Health is a leading academic health science centre with a provincial, national and international reputation for discovering and delivering life-changing care. We provide excellent and compassionate care in hospital, community and home. Comprised of Mount Sinai Hospital, Bridgepoint Active Healthcare, the Lunenfeld-Tanenbaum Research Institute and our system partner Circle of Care, we translate scientific breakthroughs, push boundaries for health solutions, and educates future clinical and scientific leaders. Sinai Health is fully committed to a culture of belonging and an inclusive environment that attracts and retains a diverse workforce, at all levels of the organization that reflects the communities we serve. We welcome applications from racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQ+ persons, and those from diverse backgrounds and experiences. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let us know through the Accommodation Phone Line at 416-586-4800, ext. 7050, or email HiringProcessAccommodation.msh@sinaihealth.ca. To support us on our journey, Sinai Health is looking for a Receptionist to support our Microbiology department at our Mount Sinai Campus.

• Responds to telephone calls from health care providers (internal and external clients) for COVID and laboratory inquiries (eg. sample receipt, results, turnaround time, expedited testing requests)
• Obtains, verifies and corrects information transcribed into the Laboratory Information System from requisitions
• Telephones clients to obtain information missing from the test requisition form e.g., type of test required
• Communicates with laboratory technologists for expedited testing information
• Able to search patient and test result information within the Laboratory Information System
• Faxes reports to clients and public health units
• Scans/files electronic COVID requisitions
• Maintains the security and confidentiality of patient information
• Assists with training of new staff
• Performs functions as assigned by management to cover for vacation, sick leave and to adjust staffing workload requirements
• Provides feedback to management involving opportunities for improvement in COVID customer service
• Files as needed
• Other duties that may be assigned

• Successful completion of a high school diploma
• 1 - 2 years recent receptionist experience in a healthcare environment
• Proficiency in written and oral English
• Demonstrated minimum 40 wpm keyboarding skills
• Demonstrated Windows and mouse skills
• Experience in reception, registration or secretarial roles in doctors’ offices or hospitals
• Excellent interpersonal and customer service skills
• Proven organization and time management skills
• Ability to work effectively under pressure and meet deadlines
• Demonstrated ability to exercise tact and discretion, good judgement and problem-solving skills
• Ability to work independently and as a team
• Demonstrated satisfactory performance and attendance record