Job Description

POSITION AVAILABLE: Property Manager - Residential High-Rise Building

REPORTS TO:

Director of Property Management

LOCATION: Downtown Hamilton

Position Summary:

The Property Manager is responsible for the full operational oversight of multiple residential properties, ensuring smooth day-to-day functioning, resident satisfaction, staff supervision, vendor coordination, and emergency response. This role involves a dynamic mix of strategic and hands-on responsibilities and requires a proactive, highly organized leader who can manage competing priorities in a fast-paced, service-oriented environment.

Key Responsibilities:Staff Supervision & Coordination

Oversee onsite staff; ensure they have required supplies and tools.

Assign, monitor, and adjust staff schedules to meet leasing and maintenance demands.

Approve timesheets and submit payroll documentation accurately and on time.

Provide training and knowledge transfer to new staff and vendors (e.g., leasing processes, garbage protocols).

Vendor Management & Procurement

Approve vendor invoices against work orders or contract terms.

Source new vendors or contractors when required.

Coordinate repair and maintenance services, including access arrangements.

Be on-site for hard-key access properties (e.g., Townes on Market St).

Order building supplies, including HVAC and janitorial materials.

Tenant Relations & Support

Serve as the primary point of contact for tenant requests: maintenance, rent receipts, reference letters, and documentation (e.g., N9s, parking agreements).

Issue N4 notices and oversee the collections and LTB filing process.

Investigate and resolve complaints (e.g., noise, smells, leaks, pests).

Respond to high volumes of calls, emails, and walk-in inquiries promptly and professionally.

Move-In/Move-Out Oversight

Inspect vacant units, take photos, determine deposit refunds, and prepare move-out summaries for accounting.

Clear out left-behind items with support staff as needed.

Track and retrieve fobs, update intercom, Building Stack, Engage, and other systems.

Handle fob and key creation, updates, and replacements.

Leasing Administration

Ensure new lease packages are complete and tenants are onboarded in Building Stack.

Provide key agreements and building orientation.

Show units to prospective tenants as needed.

Building Operations & Maintenance

Conduct regular property walkthroughs to identify and resolve issues (e.g., garbage in hallways, safety concerns).

Clear garbage chute jams, monitor chute rooms multiple times daily.

Respond to smoke detector malfunctions, battery replacements, and other in-suite maintenance tasks.

Handle building-wide issues like elevator outages, fire panel signals, and security breaches.

Be the first point of contact for emergencies (7 a.m.-5 p.m.), including weekend support.

Security & Emergency Management

Coordinate with security guards to follow up on incidents and potential chargebacks.

Respond to suspicious behavior, trespassers, and encampment concerns.

Assist delivery personnel, manage misplaced packages, and maintain parcel storage rooms.

Create and post building announcements related to service interruptions or safety notices.

Reporting & Tracking

Maintain accurate "Currently Available" lists for leasing, cleaning, and maintenance teams.

Ensure completed units meet readiness standards.

Reconcile Wyse utility reports, provide missing agreements, and maintain Excel tracking.

Submit regular updates to accounting, including refund reports with supporting documentation.

Specialized Duties (as applicable)

Handle commercial unit viewings and participate in external appointments such as insurance inspections.

Support new construction activities (e.g., SmartONE system coordination, material reviews).

Maintain and repair residential units located above Head Office as needed.

Qualifications:

3+ years experience in residential property management, including staff and vendor supervision.

Strong knowledge of lease administration, RTA compliance (e.g., N4/N9 notices), and maintenance operations.

Proficiency with Yardi, Building Stack, Engage, SmartONE, and other property systems.

Excellent organizational, communication, and problem-solving skills.

Must be comfortable with physical tasks and on-site responsibilities, including emergency and after-hours duties.

Valid driver's license and ability to travel between multiple sites as needed.

Core Competencies:

Leadership & Accountability

- Leads with integrity and ensures staff performance aligns with property standards.

Problem Solving

- Proactively resolves tenant concerns, maintenance issues, and scheduling conflicts.

Multitasking

- Juggles a wide range of responsibilities and adjusts priorities on the fly.

Attention to Detail

- Tracks and follows through on tasks, documentation, and communications.

Resilience & Adaptability

- Handles high-pressure and unpredictable environments with professionalism.

Apply...

To apply for this posting please submit a copy of your resume and cover letter.

Our company is an equal opportunity employer and we would like to thank all applicants for their interest. Only those applicants under consideration will be contacted.

We are committed to accommodating applicants' needs in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and under the Ontario Human Rights Code throughout the selection process and duration of employment. If you require a disability-related accommodation to participate in the recruitment process, please specify during the application process.

Job Types: Full-time, Permanent

Benefits:

Casual dress Dental care Disability insurance Extended health care Flexible schedule Life insurance On-site parking Paid time off Vision care
Application question(s):

Do you have strong knowledge of applicable provincial (Ontario) and municipal legislation including the Residential Tenancies Act?
Experience:

property management: 3 years (required) residential high-rise properties: 2 years (required) Yardi systems: 1 year (required)
Language:

English (required)
Licence/Certification:

Certified Property Management (preferred)
Work Location: In person