Job Description

Douville, Moffet & Associates (DMA)

is a family business involved in the real estate sector in Quebec and Ontario as a property owner, developer, and manager for over 30 years. Active in the residential, commercial, hospitality, and institutional markets, DMA owns, operates, and have developed over $1.1 billion in assets. The company is composed of a multidisciplinary team, has a human-scale structure, and possesses the ability to deliver sustainable projects that are seamlessly integrated into their environment.

Position Summary:

We are seeking a detail-oriented and resident-focused

Residential Tenants Coordinator

to join our team at a brand-new high-rise residential property in Ottawa East. This role is crucial in ensuring a smooth and supportive experience for residents during the lease-up phase and beyond. The ideal candidate will be highly organized, personable, and capable of handling a wide range of tenant communications and coordination responsibilities. The chosen candidate will work very closely with the Property Manager.

Please note that due to the responsibilities of this position, it is in-office only.

Responsibilities:

Serve as the primary point of contact for tenants, addressing inquiries and resolving issues promptly. Coordinate scheduling for move-in dates, elevator reservations, and unit readiness. Distribute welcome materials and orientation information to new residents. Maintain accurate records of tenant interactions and data entry into property management software such as Yardi or CMMS. Support administrative functions related to tenant onboarding and offboarding processes. Foster positive relationships with tenants to enhance customer satisfaction and retention. Coordinate with building staff for unit access, deliveries, and common area activities. Help monitor compliance with building rules and regulations. Help the property manager with additional tasks as needed.

Qualifications

:

Bilingual (French/English) to meet the needs of our tenants. 1-3 years of experience in property management, hospitality, operations, customer relations or a similar role. Proven experience in customer relationship management and customer service roles. Strong administrative skills with proficiency in data entry and office software. Excellent communication skills, both verbal and written. Ability to negotiate effectively while maintaining a professional demeanor. Experience with CMMS or Yardi systems is a plus but not required. A proactive approach to problem-solving with strong organizational skills. Ability to multitask in a fast-paced, dynamic environment. Availability to work an occasional evening/Saturday for move-ins or building events as needed. Experience with new construction residential buildings is a bonus.
Join our team as a Residential Tenant Coordinator where you can make a meaningful impact on our tenant community while developing your career in property management!

Job Type: Full-time

Pay: $22.00-$25.00 per hour

Expected hours: 40 per week

Additional pay:

Bonus pay
Benefits:

Company events Dental care On-site gym On-site parking Vision care
Schedule:

8 hour shift Monday to Friday Weekends as needed
Ability to commute/relocate:

Gloucester, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):

If you are the chosen candidate, when can you start?
Experience:

Property management: 1 year (required)
Language:

French (required)
Work Location: In person