Job Description

Job description

Opening up a world of opportunity.

We're a financial services organization serving more than 40 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses.

We're here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our customers, our people and our communities.

Wealth and Personal Banking

We help clients to manage, protect and grow their wealth. We offer a range of services from personal banking, mortgages and loans to investment, savings and wealth management products. Our international network and breadth of expertise enables us to support individuals, families, business owners, investors and entrepreneurs around the world.

About the role:

Reporting to the Head of Insurance, the Product Manager - Insurance is responsible to manage insurance vendor(s) and the implementation of new and enhanced insurance products and to deliver customer service and support for branch and vendor enquiries. The position is responsible for ensuring measurable contribution to annual balance sheet, revenue and economic profit objectives attributed to Insurance Services.

As Canada's leading International bank, our Wealth and Personal Banking division offers products and services tailored to consumers, including their lending and insurance needs. We are looking for an individual whose existing knowledge and desire to make a difference will lead to strong operational and customer-centric solutions for our customers, vendors and stakeholders.

Responsibilities:

• Responsible to support creditor and travel insurance vendor relationship(s), including financials, operational and steering meetings, claims, underwriting, processes and complaints resolution for HSBC Bank and legacy HSBC Finance portfolios.
• Product owner for annual insurance statements, responsible for content, coordinating print/mail and working with internal stakeholders.
• Business owner and Project lead for annual training projects with Learning and Development, insurance companies and external vendor (self-learn; e-learn and Instructor Led) incorporating all regulatory requirements and updated product features.
• Responsible to build train the trainer sessions on new content and facilitate and track administration of mandatory insurance course(s)
• Project lead for audits, reviews and remediations bringing them to satisfactory resolution with stakeholders and risk owners. This includes internal governance, Financial Consumer Agency reportable items and vendor internal and external audits.
• Responsible for creditor insurance process and procedures, documentation, maintaining regulatory and procedural guidelines and manuals
• Responsible for working with both internal and external partners to identify and improve operational activities and improve overall efficiencies for the insurance business
• Primary point of contact to remediate system issues internally and from/to insurers

• Serve as central source of creditor insurance knowledge managing insurance enquiries, providing operational support to staff, Group colleagues, vendors and stakeholders
• Provide oversight to sales and financial reporting, underwriting and claims activities ensuring vendors Service Level Agreements and customer expectations are met.
• An integral member of the insurance team responsible to achieve business financial objectives and Key Performance Indicators, and ensure governance and licensing requirements are met
• Provide strong support for creditor, travel and mastercard insurance projects
• Foster an environment of teamwork, ensuring collaboration throughout the organization
• Cultivate an environment that supports diversity and reflects the HSBC brand.
• Ensure professional standards of business conduct, consistent with HSBC's reputation.
• Implement group policy locally, maintain internal control standards.
• Complete other responsibilities, as assigned.

Requirements

• Proven ability in leveraging subject matter expertise in lending/insurance and a familiarity with data analytics. The ideal candidate will bring 5+ years' experience in banking/financial services; including delivery of initiatives relating to banking products and projects
• The post requires much interaction with network colleagues, supporting claims, underwriting, application processes and problem solving customer and staff enquiries.
• Strong inter-personal and influencing skills that demonstrate an ability to build consensus across a diverse group of internal and vendor stakeholders. This person must be a team player that fosters high performance and quality delivery.
• The post is a blend of business and Information Technology/operations and requires a person comfortable working alongside both business (product, marketing, sales, governance) and technology and operations functions to deliver innovative products to market in support of the Bank's strategic goals
• This post operates in a fast-paced environment and requires a person who is a self-starter, highly motivated to do well, is able to manage multiple projects and responsibilities simultaneously while meeting established timelines.
• Demonstrated ability to build relationships with key stakeholders.
• Bachelor's degree or equivalent experience in business, financial services or related field is a plus
• Bilingual (French/English) verbal and written communication is a plus.

Capabilities and Skills

• Supporting and Strengthening Vendors/Stakeholders/Colleagues relationships
• Working in a Dynamic Environment
• Managing Programmes & Projects
• Customer Centric
• Influencing and Challenging Stakeholders
• Delivering Change
• Managing Business Information
• Maximising Business Performance
• Ability to connect at all organisational levels
• Detailed-oriented
• Strong command of systems and software programs (Excel, Word and PowerPoint) and working knowledge of HUB and SFE bank systems

HSBC Proud

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

We encourage all Black people, Indigenous People of Canada and people with disabilities to self-identify in their applications. Please contact our Canada Careers mailbox ( ) with any additional inquiries or for support and reasonable accommodations during the selection process.

If this is not the ideal role for you, we invite you to so we can update you about job opportunities and career events in your area of interest. We are always looking for people with purpose and ambition who can help build the bank for the future.