Headquartered in North York, ON, with employees in Canada, the US, China and India, NewAge is an industry- leading manufacturer and distributor of premium home improvement solutions.
Our products are sold through major online retailers such as Lowes, The Home Depot, Costco, Amazon, and Wayfair as well as our own e-commerce site. But what makes us unique is that we provide a truly cohesive customer experience, from free expert assistance designing and planning new spaces to delivery and professional installation.
Our collaborative, inclusive team atmosphere nurtures personal growth, career advancement and job satisfaction, as evidenced by our certification as a Great Place to Work in Canada.
With tremendous pride, we continue to receive a growing number of industry accolades including over 75 unique product patents, awards for our team of expert designers, prominent ranking on the Profit 500 list of Canada's fastest growing companies, and the naming of our founders to the Top 40 under 40 in Canada by BNN Bloomberg.
We are also proud to be the official jersey emblem partner of the New Orleans Pelicans and have forged strategic partnerships with USA Hockey and Habitat for Humanity. These partnerships reflect our passion for teamwork, excellence, and community involvement.
As our journey to becoming the preferred choice for premium home improvement solutions continues, we're adding ambitious, driven, passionate members to our team who are inspired to be their best and ready to make a difference.
The Post-Sale Concierge will be responsible for delivering exceptional customer experience that is elevated and personalized for our most valuable clients. This role requires a high level of professionalism, requires excellent communication skills, and the ability to understand, anticipate and problem solve for our VIPs. This role works closely with various internal departments, partner carriers, and warehouses to ensure that VIP clients receive best-in-class service. This position requires a proactive approach, attention to detail, and the ability to work under pressure. The successful candidate will have a strong background in customer service and/or account management and will be able to demonstrate a track record of success in managing high-profile clients or accounts. The Post-Sale Concierge will also be responsible for providing personalized service to meet their unique needs, ensuring VIP clients receive top-notch support and assistance via call and email.
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