Job Description

Delco Elevator Products

is seeking a customer-focused, organized, and proactive

Customer Service Coordinator

to join our team.

In this position, you'll be the first point of contact for many of our customers, handling inbound calls and orders, and ensuring they receive prompt, accurate service. This role is also a foundation for future growth into Customer Service Management, Inside Sales Support Leadership, or Operations Coordination.

What You'll Do

Answer inbound calls, respond to inquiries, and direct requests to the right team member. Process and acknowledge customer orders; confirm details for accuracy. Coordinate with operations on shipping dates and order status. Maintain customer order documentation and send installation manuals/spec sheets as needed. Handle basic post-sale service inquiries and warranty requests. Assist with cold calling and dormant account outreach to support sales pipeline growth. Provide backup support for quoting/admin tasks during peak workload.

What You Bring

Experience in order processing, customer service, or sales coordination. Strong organizational skills and attention to detail. Excellent phone manner and written communication skills. Proficiency with Microsoft Office and comfort learning new software. Willingness to make outbound calls for follow-up and prospecting.
Job Types: Full-time, Permanent

Pay: $3,340.00-$4,550.00 per month

Benefits:

Casual dress Company events Dental care Extended health care Life insurance On-site parking Tuition reimbursement Vision care Wellness program
Application question(s):

Do you have mechanical education or training?
Experience:

customer service: 2 years (preferred)
Work Location: In person