Job Description

Diversified Staffing Services, Alberta's leading staffing agency is seeking a dedicated and organized Service Coordinator to join our clients team. In this role, you will be responsible for ensuring efficient operations within our service department, providing exceptional customer support, and maintaining accurate records. The ideal candidate will possess strong administrative skills, a customer-focused attitude, critical thinking and the ability to multitask in a fast-paced environment.
Description

• Proactively manage and optimize technician schedules, ensuring timely arrivals and efficient use of resources.
• Efficiently dispatch technicians to service calls, optimizing routes, technician availability and job urgency.
• Serve as a primary point of contact for customers.
• Provide timely updates on service calls, answering inquiries and resolving scheduling conflicts with professionalism and courtesy with staff, clients and or customers.
• Maintain accurate data entry and filing systems for service records and customer information.
• Prioritize emergency calls and adapt quickly to unexpected changes or urgent requests, re-routing technicians as needed.
• Collaborate closely with technicians, customer service, and management to ensure seamless communication and operational flow.
• Utilize dispatching ERP, and other company software effectively to manage all aspects of service coordination.
• Handle incoming calls and emails, addressing customer needs and directing queries appropriately.

Required Skills

• Exceptional Organizational Skills: proven ability to manage multiple tasks, prioritize effectively, and maintain meticulous records in a fast-paced environment.
• Strong Customer Service Acumen: Demonstrated ability to interact with customers in a friendly, empathetic and professional manner ensuring a positive experience.
• Knowledge of Calgary: A strong understanding of Calgary's geography routes, and traffic patterns is essential for efficient dispatching and route planning.
• Excellent Communication Skills: Superior verbal and written communication abilities.
• Tech Savvy: Comfortable and proficient using dispatching software, CRM systems and other computer applications.

Additional Assets:

• Background in Service focusing in Plumbing and/or HVAC.
• Previous experience in the industry, particularly in a service, administrative, or dispatching role.
• Basic or above understanding of industry terminology and common service-related issues and positive solutions.

This is a temporary/contract role with the potential to become long-term for the right candidate.

Skills Required