Job Description

Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.

If you are driven to make a difference, relentlessly curious and collaborative at the core, we'd love to talk to you. Join us and help us make a difference.

PC Refresh Project Analyst

Job Type: Permanent
Job Location: Surrey, BC

Responsibilities:

• Provide a high level of customer service in person and over the phone in support of the annual PC refresh project
• Imaging, Configuration and Deployment of Desktops, Laptops and Toughbooks
• Troubleshoot and configure mobile devices, phones, printers and other computer and telecommunications equipment.
• Knowledge of SCCM deployment console and admin console is an asset.
• Strong knowledge of MS Office Suite and Active Directory
• Document procedures, standards, best practices configurations, settings and installation sequences
• Daily request fulfillment
• Good communication and time management skills

Qualifications:

• A Technical Diploma or University degree in Computer Science or related filed
• ITIL Certification Desirable
• Knowledge of an incident and problem management tools and processes
• Strong Windows 7 and 10 OS knowledge
• Strong troubleshooting skills
• Experience supporting Office Suite of products
• Good written and verbal communication skills
• A sense of urgency to complete tasks and assignments
• Ability to take direction and follow practices and procedures consistently and accurately
• Good time management skills
• Ability to work independently as well as in a team environment

Equity Statement

Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs