Job Description

Think Communications, a leading business systems strategy and integration company for small to medium-sized businesses is seeking an additional IT professional to join our Professional Services Team as an IT Project Analyst. Operating from Victoria, BC, Think Communications offers a variety of technical solutions to clients with a goal of providing clients with the best, most reliable IT experience possible. Think Communications is looking to hire this role within our Victoria, BC office.The IT Project Analyst will be responsible for the delivery of project tasks in a timely manner under the guidance of a Professional Services Delivery Manager. This position is client-facing, interacting with customers in person and remotely. This position requires after-hours work, which is planned in advance.The ideal candidate has is knowledgeable in all areas of Microsoft Cloud Technologies (Azure, VDI, 365 Email, etc), with additional skills in Windows Server, networking, and SAN devices being a tremendous asset. Strong communication skills to build effective working relationships with various clients and internal departments, as well as the ability to think critically and troubleshoot problems for clients in a timely manner is a must. With a strong attention to detail, documentation will be accurate and robust.Responsibilities and Duties:

• Complete assigned project tasks according to the project plan and direction from the Professional Services Delivery Manager
• Manage tasks from multiple projects at once
• Provide technical mentorship to Service Technicians as requested, acting as a Tier 3 escalation point where required
• Investigate and train on new technologies as they relate to new opportunities
• Maintain communication with the Professional Services Delivery Manager, Sales Team and Operations Team on project tickets, status updates and challenges with project delivery
• Document workflow and resolution in our incident tracking system
• Audit, draft and update network and site documentation
• Review client sites on an annual basis for any project opportunities in the environment

Personal Qualifications:

• 3+ years of related experience
• Key interest in further training/certifications
• Valid driver's license and regular access to a vehicle
• Self-motivated and dedicated team player
• Exceptional problem solving and interpersonal skills
• Excellent communication and customer service skills

Technical Qualifications:

• Desired Certifications include: MCP or greater
• Microsoft Windows Server Platforms 2016 and later
• Microsoft Windows Desktop 10 and later
• Microsoft Windows Hyper-V and VMware virtualization platforms
• Microsoft 365 Implementation / Migration Experience
• Microsoft Azure Migration and Administration Experience
• Microsoft Active Directory and Group Policy
• Amazon Web Services experience is considered an asset
• Firewall access rules and NAT is considered an asset
• Network services including DHCP, DNS and routing is considered an asset

Experience:

• Information Technology: 4+ years (preferred)
• Technical Project Implementation/Execution: 5 years
• Are you in Victoria, BC?

Language:

• English (required)

Licence/Certification:

• Drivers License (Class 5) (required)

Job Types: Full-time, PermanentSalary: $65,000.00-$85,000.00 per yearBenefits:

• Casual dress
• Dental care
• Extended health care
• Paid time off

Schedule:

• 8 hour shift
• Holidays
• On call

Experience:

• Cloud: 5 years (required)

Licence/Certification:

• drivers licence? (required)

Application deadline: 2022-09-09
Expected start date: 2022-09-12