Job Description

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.Working ArrangementHybridThe OpportunityAre you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You\xe2\x80\x99ve come to the right place. We\xe2\x80\x99re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we\xe2\x80\x99d like to hear from you.At the core, our strategy is to put the customer at the center of everything we do. We directly support the US Retirement Businesses and strive to deliver exceptional service with every interaction to enable our strategies through the delivery of a world class customer experience. The Payroll Plan Administrator is responsible for timely and accurate processing of Defined Contribution client payrolls.ResponsibilitiesClient Relations

• Communicate directly with payroll contact at client regarding the reconciliation and processing of payrolls.
• Ensure client is utilizing \xe2\x80\x9cbest practices\xe2\x80\x9d for payroll processing.
• Identify trends in payroll processing and address with the client and RPS Client Service Manager.
• Respond to payroll related client inquiries, resolve service issues and demonstrate proactive, solution-based approach to enhance client relations.
• Analyze client requests versus Retirement Plan Services policies and procedures.
• Proactively manage account by setting appropriate expectations.
• Responsible for the quality control and timely delivery of client work including final review of all data updates, plan sponsor and participant reporting.
• Responsible for maintaining shared databases; documenting all client calls regardless of nature of call.

Administration / Operations

• Process transactions, including but not limited to Participant Census data, allocation of contributions, profit shares and deferral matches, and updating of new enrollments.
• Establish working knowledge of the policies, procedures, and quality control to process and approve various types of contributions, indicative data updates, new enrollments, loan repayments and funding methods.
• Responsible for the timely and accurate completion of all transactions in accordance with RPS service standards and timeframes including client specific service standards as outlined in Service Agreement.
• Ensure accurate and timely delivery of plan reporting requirements to client - demonstrate a clear understanding of the data being reflected; must be detail oriented.
• Working knowledge of the effect of compensation on compliance tests - provide Compliance Department information necessary to complete these items.
• Maintain client files according to department standards and update documentation as needed.

What motivates you?

• You obsess about customers, listen, engage, and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• University degree or comparable experience.
• Knowledge of Retirement and/or Payroll Operations is an asset.
• Strong verbal and written communications skills.
• Self-starter with great initiative, ability to learn quickly and autonomously.
• Organized, efficient and works well in a fast paced environment.
• Positively impacts team and inter-departmental relationships across locations, works to resolve conflicts and collaborates effectively.
• Proven ability to quickly and easily adapt to changes within the business and organization and responds to challenges in a positive and productive manner.
• Excellent customer service skills with an ability to keep the customer as priority when creating solutions.
• Manages own performance, priorities and outcome. Takes personal accountability when acting on all customer requests or issues.
• Ability to work effectively within geographically dispersed team, leverage knowledge across the organization.
• PowerBI and Excel skills would be an asset but are not a strict requirement.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture: We lead with our Values every day and bring them to life together.
• Boundless opportunity: We create opportunities to learn and grow at every stage of your career.
• Continuous innovation: We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity, and Inclusion: We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship: We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as \xe2\x80\x98MFC\xe2\x80\x99 on the Toronto, New York, and the Philippine stock exchanges, and under \xe2\x80\x98945\xe2\x80\x99 in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Salary & BenefitsThe annual base salary for this role is listed below.Primary Location Halifax, Nova ScotiaSalary range is expected to be between $40,800.00 CAD - $68,000.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Manulife