Job Description

Job Overview

The patient experience coordinator (PEC) is a self starter that is available to meet any needs for the patients of our hearing clinic. The PEC is a crucial position for our office. Their duties include but are not limited to scheduling appointments, answering phones, printing letters, processing payments/doing billing, checking email, and opening and closing office. The patient experience coordinator is the liaison between the patient and our Hearing Instrument Specialists. This person should be someone patients trust to get them answers but that also enforces the policies of the office while providing excellent service! This person also must be able to handle high stress situations and be able to multitask several things at one time.

Responsibilities

Greet patients with warm, friendly smile and make them feel comfortable Support special promotions, marketing campaigns, and symposiums Patient billing (WSIB, VAC, ADP, Extended Healthcare Plans, Private) Coordinate with doctors, nursing homes, other healthcare providers Conduct hearing aid cleanings and product maintenance Keeper of Patient Schedule; office and patient flow Answers phones, requests online reviews, respond to emails, invite to activities Scans patient paperwork, invoices, and documents into patient charts Maintain Office Supplies, Inventory, and Hearing Device Supplies Manage patient repairs; including document, shipping, and receiving Stocks office area with promo material/ magazines/ symposiums/ etc.

Qualifications

Minimum 1 year of experience as a receptionist or similar work in health care You are compassionate, with a positive and outgoing personality and great communication skills You love to learn. You have a growth mindset and are passionate about growing your knowledge and skills, being the best you can be Excellent interpersonal and communication skills (both oral and written) You have a "Can-Do" attitude and a positive approach
We are seeking a dedicated individual for a full time temporary position, with an immediate start. This role is expected to continue through to the end of August.

At Discover Hearing, our staff are just as important as our patients. If you're interested email us your resume at discoverhearinghiring@gmail.com. We look forward to reviewing your application!

Job Type: Full-time

Schedule:

Monday to Friday
Ability to commute/relocate:

Kitchener, ON N2N 2B9: reliably commute or plan to relocate before starting work (preferred)
Language:

English (preferred)
Work Location: In person