Job Description

Order Desk & Client Relations Manager -- B2B Sustainable Luxury Sales

Threadcount Inc. | Toronto, ON | In-Office

About Us

Threadcount Inc. is a design-driven textile house specializing in

sustainable luxury fabrics

for the world's leading

interior designers, furniture manufacturers, and procurement companies

.
For over twenty years, we've built our reputation on exceptional product, personalized service, and the belief that every relationship matters.

Today, we're channeling that legacy into a

new era of growth -- with the creative, agile energy of a startup once again.

As we expand into new markets and continue building systems that support both craftsmanship and sustainability, we're seeking a

poised, meticulous, and relationship-driven Order Desk & Client Relations Manager

to join our Toronto team.

This role sits at the heart of our business -- bridging clients, sales, and procurement -- and offers the opportunity to

grow into a leadership position

as our operations and client experience evolve.

What You'll Do

Serve as the main point of contact for

interior designers, furniture manufacturers, and procurement clients

, managing all order details from confirmation to delivery.

Maintain consistency across Salesforce and Shopify as systems integrate, while overseeing accurate order entry and invoicing in QuickBooks.

Coordinate with vendors and procurement partners to confirm stock, track shipments, and proactively resolve issues. Handle client inquiries with diplomacy and professionalism, maintaining a calm, solution-oriented approach. Keep detailed records of client requests and communications to ensure a seamless, white-glove experience. Partner with sales on large or international project opportunities, including pricing and fabric coordination. Collaborate with leadership to enhance operational workflows and help shape the next generation of

sustainable client service systems

.

Who You Are

Experienced in

luxury B2B operations

-- ideally within textiles, furniture, or design materials.

Tech-savvy and systems-minded, with a natural ease in learning new tools and creating efficiency through technology.

Graceful under pressure, with refined communication and strong attention to detail. Organized, proactive, and eager to take ownership -- you see opportunities to improve systems and love building clarity in a growing company. Passionate about

design, sustainability, and craftsmanship

, and ready to grow with a business entering its next phase of innovation.

Excited by the opportunity to evolve with the company as systems, markets, and leadership needs expand.

What We Offer

Competitive salary (commensurate with experience)

Three weeks paid vacation

Comprehensive benefits package after 6 months of employment

Eligibility for team bonus incentive after 1 year of employment

Education supplemental contributions

to support continued professional growth An

evolved, innovative environment

where ideas and initiative are encouraged A

high-quality, design-focused client base

built on long-standing industry relationships A

supportive, solution-oriented culture

where problem-solving is collaborative and valued An inspiring showroom environment in Toronto's design district A collaborative, creative culture rooted in respect, sustainability, and growth

Long-term career potential within a company shaping the future of sustainable luxury

Job Type: Full-time

Pay: $65,000.00-$68,000.00 per year

Experience:

Customer service: 5 years (required) CRM software: 5 years (required) B2b : 5 years (required)
Work Location: In person