Job Description

Greenfox Windows & Doors

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Client Relations Manager

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Location

: Calgary, AB

(with occasional travel to Edmonton).

Be the trusted voice our customers count on.

At

GreenFox Windows & Doors

, we believe our customers deserve more than just outstanding windows and doors; they deserve peace of mind. As a

Client Relations Manager

, you'll be the reassuring voice on the other end of the line, the problem-solver in the field, and the link between our valued clients and our team. If you love building relationships, thrive in a fast-paced environment, and enjoy bringing calm and clarity to customers, this is the role for you.

GreenFox Windows & Doors

is a leading provider of high-quality, energy-efficient windows and doors across Alberta, with locations in Edmonton, Calgary, Red Deer, Lethbridge, and Medicine Hat. Known for our world-class products, lifetime warranties, and 25-year workmanship guarantee, we've earned a five-star reputation for excellence in both craftsmanship and customer service. At

GreenFox

, we're more than just a workplace; we're a team committed to growth, integrity, and supporting our community.





As our

Client Relations Manager

, you'll be the first point of contact for many of our clients after installation. You'll provide complimentary inspections, address customer concerns with professionalism, and ensure every customer feels heard, respected, and cared for. This role requires some travel between Calgary and Edmonton, along with a rotating work schedule to best serve our clients.

Responsibilities

Conduct complimentary inspections and site visits when needed Communicate clearly, politely, and professionally with customers Provide accurate information and reassurance to clients Handle customer requests, concerns, and complaints with empathy Collaborate with other departments to resolve issues promptly Complete administrative duties and general office support tasks Ensure all company policies and procedures are followed Maintain accountability and deliver a high standard of service

Qualifications

Proven customer service skills with diplomacy and tact Strong interpersonal skills to work effectively with clients and colleagues Excellent communication skills: listening, verbal, and written Proficient in computer skills with various software applications Strong organizational and time-management skills Attention to detail with proofreading and editing abilities A valid driver's license (for travel between Calgary and Edmonton) Must be legally entitled to work in Canada.

Why Work with Greenfox

Full-time, salaried position. Salary Range: $50,000 to $52,000 per year, based on experience. Extended healthcare benefits after probation Competitive RRSP matching program On-site parking Complimentary gym membership A supportive, fast-paced, and engaging workplace Growth opportunities in a stable and expanding organization

Work Schedule Rotation:

Week 1: Monday to Friday Week 2: Tuesday to Saturday

This alternating schedule ensures we meet customer needs, including Saturdays. Flexibility and commitment to both weekday and weekend shifts are essential.

Ready to Join GreenFox?

If you're detail-oriented, enthusiastic, and dedicated to making an impact, we'd love to meet you. At

GreenFox Windows & Doors

, you'll be part of a trusted, growing company that values excellence, integrity, and customer satisfaction. Apply today and help us continue building strong customer relationships across Alberta!




Greenfox Windows & Doors is an equal opportunity employer. We are committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic background, religion, gender, gender identity, gender expression, sexual orientation, age, marital status, family status, disability, or any other protected ground under applicable human rights legislation.