Job Description

Who We Are

Founded in 1873, Ganong stands as Canada's oldest family-owned and operated chocolate company. With a proud heritage and unwavering commitment to quality, we produce our renowned confections in Canada's Chocolate Town -- St. Stephen, New Brunswick.

The Role

Reporting to the Chief Revenue Officer, the

Client Relations Manager

plays a key role in managing and nurturing existing customer and private label relationships while developing new business opportunities aligned with Ganong's strategic priorities and production capabilities. This role serves as a vital bridge between our clients and internal operations, ensuring seamless communication and alignment between customer expectations and manufacturing demands.

The Opportunity

Join Ganong and become part of our story -- where crafting confections to inspire life's sweetest moments is at the heart of everything we do. Guided by our core values of

safety, integrity, boldness, quality, heritage, and fun

, we offer an inclusive culture that blends tradition with innovation. Discover opportunities for growth and impact as you help us build lasting partnerships and deliver exceptional value to our customers.

Who You Are

You're a proactive relationship builder who thrives on connecting customer needs with production realities. You enjoy leading demand calls, collaborating with internal teams, and ensuring that every client receives timely, accurate communication about volumes, timing, and project updates. You're equally comfortable managing budgets, coordinating production schedules, and driving efficiency improvements that deliver measurable results.

With a strong sense of ownership, you take initiative to identify cost-saving opportunities, track performance, and propose ideas for growth that align with Ganong's capabilities. You excel at juggling multiple projects, leading cross-functional meetings, and following through to ensure every detail is executed flawlessly. Dependable, detail-oriented, and calm under pressure, you bring both professionalism and a customer-first mindset to every interaction -- helping strengthen long-term relationships that support Ganong's continued success.

Qualifications

Proven dependability and strong attendance record Demonstrated accountability and ownership of work Strong multitasking and organizational skills Excellent attention to detail and ability to work under pressure Administrative proficiency, including Microsoft Office Suite Previous customer service or client relations experience Experience in a manufacturing or production environment considered an asset

Join Our Sweet Team

Become an integral part of Ganong as the

Client Relations Manager

, helping us deliver excellence every day. If this sounds like the perfect step in your career, apply online today. We're actively reviewing and interviewing eligible candidates on a rolling basis, so don't delay in submitting your application. We appreciate all applicants' interest, but only those selected for interviews will be contacted.