Job Description

Employment Opportunity: Medical Office Assistant (MOA)

Are you passionate about people, approachable, and always striving for growth? Group 23 Sports Medicine is seeking a talented Medical Office Assistant to join our dynamic team. This position will be based out of our Calgary WinSport location. This is a pivotal role within our organization, where you will have the opportunity to help build a high performing, engaged, and values aligned team.

What We Offer

Join a team trusted by Calgary's best athletes and professional sports organizations, including the Calgary Flames, Calgary Stampeders and Hockey Canada. At Group23, you'll be a part of a dynamic supportive environment where growth and well-being are our priority.


Some of our benefits:

Inspiring teammates and work environment A culture that empowers you to excel A flexible group benefits package The chance to grab tickets to see your favourite team in action An environment of achievers - work at WinSport, the home of the 1988 Olympics and current home of future Olympians and enjoy WinSport tenant discounts

Position Summary

Join a dynamic healthcare team in Calgary where your attention to detail, compassion, and organizational skills will directly impact patient care. As a Medical Office Assistant MOA, you'll be at the heart of creating seamless and meaningful experiences for patients ensuring the right information reaches the right provider at the right time. This role offers the opportunity to work with cutting-edge systems, collaborate with dedicated professionals, and contribute to a workplace culture grounded in empathy, excellence, and continuous improvement. If you're humble, hungry to grow, and smart in how you connect with others, this is your chance to make a real difference.

Duties and Responsibilities

Patient Experience & Frontline Interaction

Create a welcoming office environment; greet patients and guests both in person and on the telephone. Check in patients, take measurements, ensure forms are completed, and room patients. Clean and prepare treatment rooms. Check out patients and encourage repeat business; facilitate online booking.

Information & Records Management

Manage patient health information (filing, retrieval, sharing). Monitor and download incoming faxes/scans; link documents appropriately. Respond to practitioner EMR messages. Enter X-ray requisitions; contact patients for appointments and referrals.

Scheduling & Referral Coordination

Conduct outbound calls for booking referrals. Reschedule patients as needed; triage external referrals. Facilitate continuity of care by booking additional services.

Administrative & Operational Support

Provide administrative support to management and staff. Expedite clinic flow by billing and accepting payments. Maintain supply of forms and clinic tidiness. Handle incoming phone calls and emails.

Process Improvement & Compliance

Contribute to corporate sustainability by documenting and updating role processes. Ensure compliance with internal procedures and support best practices in patient care and office operations.

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs):

Knowledge

Corporate purpose, mission, values, business objectives. Privacy legislation relevant to healthcare and business operations. Occupational Health and Safety (OHS) and Infection Prevention and Control (IPAC) policies.

Skills

Verbal, auditory, and written communication with professionalism across channels. Interpersonal skills with adaptability to different personality types. Organization and attention to detail in patient experience and data management. Awareness and competency in achieving key performance indicators (KPIs). Technological proficiency with EMR, CMS, office equipment, and Microsoft Office suite. As well as other systems used in the clinic, including but not limited to those for payment, POS and scheduling.

Abilities

Foster a positive work culture aligned with organizational values. Support patients with compassion and empathy. Collaborate effectively and engage in solution-based thinking. Maintain confidentiality and professionalism. Learn and apply new knowledge and software tools.

Qualifications

Certificate or diploma in Medical Office Assistant or related discipline preferred Minimum 1 year of experience in a high-volume medical office or customer service setting Proficiency in electronic medical records (EMR), client management systems (CMS), and Microsoft Office suite preferred Familiarity with Alberta Netcare and privacy legislation Strong verbal, written, and auditory communication skills Excellent interpersonal skills with adaptability to various personality types Highly organized with strong attention to detail and accurate data entry Effective documentation of patient communication in chart CPR certification and training in customer service or de-escalation techniques (assets) Ability to foster a positive workplace culture and maintain confidentiality Adaptability to frequent changes to clinic processes and procedures Flexibility to work a variety of shifts depending on clinic needs Police Information Check required upon hire and as requested

About Us

Group23 is a full-service sports medical clinic offering timely assessment, diagnosis, treatment planning, and rehabilitation of sport and exercise-related health conditions. We believe patients are more than their symptoms. We believe in a biological, psychological, social, and spiritual approach to care. Through our unique Patient Health Journeys, we will be with our patients every step of the way!


Group23 does not consider itself just another sport medicine clinic. To that end, we feel strongly that a critical starting point for all our workers is that they agree with and are excited by our core purpose and mission. We want everyone to believe that sport medicine at Group23 can and will be done better than anywhere else in the province.

Recruitment Process

We thank you for your interest, but only those selected for an interview will be contacted.