Job Description

Job Title:

Full-Time Medical Office Assistant (MOA)

Employment Type:

Full-Time

Location:

The Minor Illness and Injury clinic

Duration:

Anticipated Shifts:

Monday to Friday shifts will vary between 8:00 am to 4:00 pm. 8:30 am-4:30 pm, 9:00 am to 5:00 pm, 11:30-7:30, and 12:00 pm to 8:00pm.

Anticipated Start Date:

October 2025

Probationary Period:

There will be a six-month probation period. If successful, annual renewals will be offered.

Salary:

Starting at $18.00. After six-month probation period and successful will move up to $19.25; A modest benefit package will be provided after the six month probation period.

Work Remotely:

No

Reports To:

Clinic Manager

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The ideal candidate will demonstrate the following:

Ability to communicate respectfully and positively with patients and staff and presents self in an approachable and friendly manner.

Ability to provide a welcoming, safe and supportive atmosphere to all individuals inquiring about our services.

Understands and demonstrates a patient centered approach.

Demonstrates effective active listening and communications skills.

Ability to take initiative in handling routine matters and inquiries, demonstrating common sense and use of experience to develop potential solutions, understanding when to seek direction.

Ensures that the privacy and confidentiality of staff and patient information and relationships are maintained.

Is coachable and adaptable -- adjusts priorities and work goals as necessary while, maintaining a calm demeanor, when working under changing or unclear conditions.

Is able to manage multiple duties and tasks effectively and efficiently.

Works collaboratively in the context of a provincial organization, with numerous colleagues, to ensure a consistent approach.

Responsibilities include but are not limited to:

Greet and check in patients in a professional and courteous manner

Answer phone calls and respond to patient inquiries

Schedule and confirm appointments

Prepare and maintain patient medical records using EMR (Accuro)

Maintain a clean and organized reception and workspace

Assist with traffic flow

Participate in regular office procedures including photocopying, faxing information, answering information requests

Assisting physicians and nurses as needed

Medical Equipment Processing

Light cleaning duties

Practice and always maintain professional conduct

Support and follow all policies and procedures

Demonstrate a strong commitment to personal and professional ethics, integrity and responsibility.

Qualifications:

Completion of a recognized Medical Office Assistant (MOA) program or equivalent experience

Previous experience in a medical office setting preferred

Proficiency in EMR systems, specifically Accuro

Strong organizational and multitasking skills with the ability to manage a varied workload efficiently

Professional, compassionate, and patient-focused attitude

Excellent verbal and written communication

Ability to work both independently and collaboratively as part of a team

Comfortable handling reception duties and interacting effectively with patients, staff, and the general public

Demonstrated proficiency with Microsoft Office (Word, Excel, PowerPoint)

Ability to manage confidential material with discretion and professionalism

Sensitivity and understanding when working with culturally diverse populations

Successful completion of the PHIA Online Course is required prior to the start date

Job Type: Full-time

Pay: $18.00-$19.25 per hour

Expected hours: 40 per week

Benefits:

Dental care Extended health care On-site parking
Application question(s):

Are you proficient in using Accuro EMR? Have you completed a recognized Medical Office Assistant (MOA) program?
Education:

AEC / DEP or Skilled Trade Certificate (required)
Experience:

Medical Office: 1 year (required)
Work Location: In person