Job Description

Pinnacle Medical Centres

is seeking an experienced and versatile

Medical Office Assistant (MOA)

to join our team at our Beacon Hill location. The successful candidate will perform both front desk and clinical support duties. We are looking for someone with

MOA experience

who is comfortable working at the front desk, has

strong organizational, customer service and time management skills

, and can work closely with the

LPN

and

Site Lead

to ensure the front desk is managed efficiently. A passion for providing efficient and compassionate patient care is key, along with strong

EMR experience

(Med Access preferred).

This role involves direct patient interaction, coordination of clinical flow, administrative functions, and supporting physicians both in the exam room and behind the scenes.

Key Responsibilities:

Greet patients in-person and via phone in a courteous and professional manner Schedule, confirm, and reschedule patient appointments according to physician preferences Make reminder calls and manage cancellations or no-shows using EMR (Med Access) Update patient demographics, insurance information, and medical history in the EMR Collect payments for uninsured services and issue receipts Manage and maintain a tidy, welcoming front desk and waiting room area Work closely with the LPN and Site Lead to ensure smooth and efficient front desk operations Escort patients to exam rooms, prepare charts, and ensure readiness for physician visits Record patient vital signs (BP, height, weight, waist, head circumference) in EMR Perform urine dip testing and other basic in-clinic specimen collections Assist with booking referrals, diagnostic testing, and surgical consults Communicate physician instructions and follow-up care details to patients Help maintain exam rooms - clean, stock supplies, and set up for procedures Scan, link, and organize incoming medical records and lab reports in EMR Participate in inventory control and ordering (Staples, Grand & Toy, Culligan, etc.)

Qualifications:

Medical Office Assistant Certificate or equivalent healthcare administration training Minimum 2 years experience in a clinic setting preferred Proficient in EMR systems (Med Access experience highly preferred) Strong communication, organizational, and time management skills Ability to work independently, multitask, and adapt to a fast-paced environment Excellent interpersonal skills and commitment to patient-centered care Above-average computer literacy (Microsoft Office, email, scanning, database navigation)

Why Join Pinnacle Medical Centres?

Work in a collaborative, patient-focused environment Be part of a growing healthcare team in a modern facility Opportunity for ongoing professional development Supportive leadership
Job Type: Full-time

Pay: From $19.00 per hour

Expected hours: 40 per week

Benefits:

Company events Dental care Employee assistance program Extended health care Life insurance On-site parking Vision care
Work Location: In person