Job Description

Company Description

Cardinal Path, part of dentsu, is a leading digital analytics and digital marketing firm focused on delivering insight, understanding and outcomes that create a competitive advantage for our clients. We engage at the strategic, business, and technical levels to generate tangible and quantifiable value for our partners. Our clients include brands such as Bridgestone, Johnson and Johnson, Pfizer, Asics, and hundreds of others. Cardinal Path's mission is: To know. To Share. To be our partners' competitive advantage. And our company culture reflects the importance of our people's expertise, wellness, and happiness in everything we do.



The Manager in our Experience Optimization (EXO) practice is a senior contact for key clients, and will be responsible for developing strong client relationships and leading the day-to-day work of EXO project teams. Typical EXO projects include, but are not limited to, the design, development, execution, and analysis of A/B tests, multivariate experiments, and personalization activities. In addition to leading project teams toward the successful completion of agreed--upon deliverables, the Manager will assist senior leadership in identifying and pursuing incremental growth opportunities with clients. The ideal candidate enjoys mentoring individual contributors, partnering with clients to drive quantifiable success, and proactively identifying opportunities to deepen client relationships.

Client Delivery

• Ensure the successful completion of agreed-upon project deliverables within statement of work ("SOW") scope, timeline, and budget.
• Ensure the quality of the project team's work by offering constructive feedback and continually striving to "raise the bar" for Cardinal Path's standard of delivery.
• Nurture client relationships by acting as a strategic advisor to the client, using a keen understanding of the client's business and objectives.
• Conduct regular client communication, both in terms of strategic direction as well as tactical updates.
• Proactively identify potential issues with client satisfaction and work with project team to address them.
• Act on client satisfaction survey results, ensuring quality improvement plans are developed and executed as needed.

Practice Development & Mentorship

• Work with individual contributors within the EXO practice to help them improve their subject matter expertise, client management skills, and generally professional development.
• Work across practice areas within Cardinal Path to ensure EXO is well-understood across the organization and brought into as many client engagements as possible.
• Identify and execute against opportunities to improve our service delivery in terms of quality, efficiency, and profitability.

Business Development

• Assist with Identify and cultivate new business opportunities, primarily by exceeding client expectations with project delivery.
• Participate as needed in new business pitches.
• Apply subject matter expertise to assist business development team with scoping and pricing estimates for new projects.
• Assist with construction of proposals and SOWs.

Thought Leadership & Knowledge Sharing

• Author blog posts and contribute to thought leadership assets such as white papers, webinars, etc.
• Assist marketing with the preparation of client case studies.
• Present at conferences, webinars, and other events.
• Conduct training (both of client teams and internal staff).

Qualifications

• 2 - 4+ years working in the field of digital optimization; working in a client results service organization, such as an analytics agency or a media agency, is preferred
• 2 - 4+ years hands-on experience with optimization platforms such as Google Optimize, Adobe Target, and Optimizely
• Minimum of 2 years of recent hands-on experience in web analytics platforms such as Google Analytics and/or Adobe Analytics
• Significant experience in designing and planning A/B tests and multivariate experiments (estimating sample sizes, test durations, quantity of variants, etc.)
• Experience in deploying experiments via optimization platforms such as the ones mentioned above
• Experience analyzing the results of experiments, both at the aggregate level and at the audience segment level
• Experience in communicating the results of experiments to stakeholders, particularly in a way that motivates clients to take recommended actions.
• Fluency with basic concepts of digital user experience (UX)
• Experience managing individual contributors, particularly in helping team members grow their skill sets and develop in their careers
• Excellent communication skills including verbal, written and data visualization with experience creating clear, concise and professional documents
• Exposure to Tag Management tools (Google Tag Manager, Adobe Tag Manager)
• Strong Excel and PowerPoint skills
• Bachelor's degree, advanced degree preferred
• Exposure to project management skills, business process redesign principles, tools and techniques is a plus

Additional Information

We are a fast-growing, leading marketing company with offices in the U.S. and Canada. We offer our employees competitive wages, flexible benefits, an awesome culture and the satisfaction of seeing a positive impact on our client's bottom line.

Cardinal Path is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

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