Job Description

Armour Transporttaion Systems has an exciting opportunity for someone to join our Customer Service Department as a logisitics Customer Service Representative. This position will report to the Logistics Manager and is based out Dartmouth, NS.

Responsibilities Duties and Responsibilities

• Receive customer orders, prepare corresponding documentation and ensure shipping accuracy
• Prepare shipping documents (eg, BOLs, labels, pick slips, checklists) for warehouse team
• Ensure accurate receiving of customer product
• Rectify problems such as damages, shortages, and non-conformance as they occur
• Respond promptly to customer inquiries and resolve issues or concerns
• Update spreadsheets and prepare reports to send to clients on a routine basis
• Prepare, record and communicate client invoices
• Act as the liaison between the customer and the warehouse
• Enter shipping & receiving information into the warehouse management system (Logimax & Truckmate)

Essential Competencies

• Previous customer service work experience within a warehousing, logistics, or transportation industry considered an asset
• Excellent attention to detail and ability to balance multiple projects with changing priorities
• Experience in Microsoft Excel and preparing basic reports
• Excellent communication skills (verbal and written)
• Ability to excel in a fast-paced customer-driven environment
• Ability to work independently and as part of a team

Working Conditions:

• Fast-paced environment.
• A high volume of communication, including via email and phone.

Technical Skills:

• Experience and understanding of the TruckMate System are considered an asset.
• Strong knowledge of Microsoft Office, with the ability to prepare reports in Word and Excel.
• Strong typing and computer skills.

Work With Us About Armour Transportation Systems Armour Transportation Systems is an award-winning, world-class transportation and logistics company. We are a Platinum member of Canada's Best Managed Companies, and a Top Fleet Employer. Founded in the early 1930s, Armour Transportation Systems has grown to be one of the largest trucking carriers in Canada, with 26 terminals, 4,000 pieces of equipment, nine maintenance facilities, over 750,000 square feet of warehouse space, and more than 2,000 team members. Our vision is to be the dominant gateway between Atlantic Canada and the world, realizing profitable growth through leading transportation and logistics solutions, global partnerships, exceptional employees, and strategic acquisitions. Employment Equity Armour Transportation Systems is committed to the principles of employment equity. The purpose of employment equity is to ensure that no person is denied employment opportunities or benefits for reasons unrelated to ability. Armour Transportation Systems welcomes applications from Indigenous peoples, African Canadians and other racially visible persons, persons with disabilities, and women in occupations or positions where they are underrepresented. If you are a member of one of these equity groups, you are encouraged to self-identify on your expression of interest for this position.